This position is responsible for resolving customer quality related issues and acting to resolve quality problems.This team will act as a key point of communication with customers on subjects as examples but not limited to customer complaints, customer requests. If have over 1 years quality related experience will be preferred.
【Key Responsibilities】
1.Customer claim and CAR disposition & follow-up.
2.Customer audit arrangement and finding follow-up.
3.Regular audit report preparation and meeting with customer.
4.Interface between PTI & customer on quality issue.
5.Strengthen customer relationship.
6.Satisfy customer on quality service.
【Problem Solving】
Recognizes and solves typical problems that can occur in own work area; evaluates and selects solutions from established options
【Interpersonal Skills】
Uses communication skills to exchange information; fluent English skill is perfect. TOEIC at least 600.
【Customer Engineering Account Management】
(1)Meet and exceed customer’s expectation of advanced package engineering in terms of quality, cost and delivery
(2)Offer industrial leader’s advanced package solutions and services through integration of package and process development
【Project management】
(1)Project phase in schedule arrangement and follow up
(2)SWR arrangement ,schedule follow up, negotiation…etc.
(3)PKD/PMD creation (PLM)
(4)Reliability arrangement
【Team Work】
(1)To optimize resource allocation
(2)Enhance teamwork in 360° including customer, supplier and our colleagues
(3)Develop self and others
1. Coordination of Internal ANF case handling & lot disposition.
2. External ANF/VOC/CAR/RMA case 8D report integration & coordination.
3. FT low yield analysis and coordination.
4. FT VI issue analysris and coordination.
5. Internal Change Control for Risk Assessment Judgment.
6. TECN/ECN/IPCN/PCN/External DOC review.
7. APQE improvement project review & training.
8. Quality improvement activity.
9. ANF case fan out and audit.
10. External document review.
11. Environment quality monitoring.
12. Reliability monitor.
13. SPC/ESD related activity and management (SPC/ESD technical team).
14. CPK/ESD index review.
*實際薪資依學歷、科系、相關工作經驗、專業證照、特殊專長與語言能力綜合核敘。
*資深人員薪資另議。