「D003-5 Customer Support Engineer- Photomask (Taichung)」的相似工作

SUSS MicroTec Taiwan is seeking a highly organized and detail-oriented Tool Management Specialist to join our team. This role is responsible for the end-to-end management of tools used in our operations, ensuring availability, accuracy, and compliance with calibration and inventory standards. The ideal candidate is proactive, systematic, and capable of maintaining a high level of organization in a dynamic work environment. Tasks: - Tool Cabin Management: - Handle check-in and check-out registration of tools - Maintain 5S standards in the Tool Cabin - Perform regular tool counting and inventory checks - Inspect tool conditions and ensure proper storage - Tool List Maintenance: - Maintain and update Tool List, including tool numbers and labels - Print and update tool identification labels - Record tool consumption and generate related reports - Calibration Management - Coordinate tool calibration schedules and confirm completion - Monitor tool calibration required dates and ensure timely calibration - Tool Request Coordination: - Support tool requisition process and approval flow - Verify and receive tools delivered by vendors - Organize tool storage and notify users for pick-up - Other tasks assigned by supervisor 此職務為長期約聘性質，一年一簽。若表現良好有轉正機會，薪資福利比照正職發放。

1. Field support to all customers in the Tainan part of Taiwan. 2. The field support is to support systems or machines of SUSS products. Main task is related to hardware but might involve software troubleshooting in some occasions. 3. On a rotary basis, job holder is required for on-call duty. 4. Obligate to learn new products through daily work and training events； is required to attend training events upon arrangement. 5. Required to participate in customer service meetings, maintain positive relationship with customer contacts. 6. Writes reports on time for the purpose of administration, service events, technical data and improvement. 7. Proactively takes ownership on resolving service problems. 8. Assisting in application and sales to promote SUSS products toward customers. 9. Other service which management assign to him.

***公司將於2025 Q4 搬遷至新廠，辦公地址近台元園區。*** 【本職缺優先審核至休斯微公司官網投遞人選】請至休斯微官網投遞：https://career.suss.com/en/jobs 【Talents who apply job via SUSS MicroTec Career Website will be given priority review】Please apply opening here：https://career.suss.com/en/jobs This role is the core of process expertise and creates solution for product development. Includes hands-on testing, coordination with internal stakeholders, and ensuring measurement processes are reliable and well-documented. ________________________________________ Main Responsibilities and Tasks 1. Test Planning and Execution • Plan, set up, and perform measurements and tests to evaluate functionality and performance. • Analyze data, draw conclusions, and write structured test reports. • Define suitable testing strategies based on product requirements. • Perform system demonstration for customer and test system under development conditions. 2. Communication and Consultation • Provide advice to internal departments (engineering, production, product management) on how to qualified product requirements. • Discuss test results with requesters and stakeholders. • Clarify testing needs and document consultation results, even when no measurement is required. • Documentation (Provide transparent reporting to stakeholders, i.e. Module Experts and System Architects) 4. Test Equipment Management • Monitor the calibration status of test equipment used for customer- or authority-relevant measurements. • Future, after on-the-job training and first successfully completed testing tasks: create and maintain short usage guides or quick-start manuals. • Track location of measurement devices using a centralized system (e.g., wiki-based inventory).

***公司將於2025 Q4 搬遷至新廠，辦公地址近台元園區。*** 【本職缺優先審核至休斯微公司官網投遞人選】請至休斯微官網投遞：https://career.suss.com/en/jobs 【Talents who apply job via SUSS MicroTec Career Website will be given priority review】Please apply opening here：https://career.suss.com/en/jobs Task: - Drive issue resolution process to reach R&D tasks and deal with customer’s expectations including development & engineering project, product care of factory & customer’s continuous improvement. - Expert of resource planning and technical skill to reach key decision of project development. - Conduct project milestones and manage the execution activities combining with risk assessment to ensure the delivery in timeframe. - Ability to influence people across global organizations and address issue to right channel, facilitate the discussion/action with commitment. Requirement: - Initial experience in the technical management of international and interdisciplinary project teams, preferably in the semiconductor industry/special machine construction sector - Team player with a systematic way of thinking and working, combined with a high degree of flexibility, resilience, and problem-solving skills. - Confident communication skills across all hierarchical levels, coupled with the personal commitment to drive change and improvement. - Certified qualification as a project manager is an advantage, e.g. IPMA, PMP license. - Technical affinity and ability to grasp complex interrelationships quickly.

工作地點: 前期竹南，10月後同其他人員轉至台元新廠 歡迎無庫房經驗者應徵，本職缺為三個月短期契約。 工作內容: 庫房一般作業 - 管理倉庫、倉庫的日常運作，確保日常運作的效率。 - 有效率地將生產線所需料件送入生產線，以確保生產線正常運轉，遵循生產計劃，實現產能目標。 - 確認所有卸貨、裝載、物料移動、向生產部門發出物料需要根據生產計畫及時執行。 - 庫房儲存空間控制以及良好的組織和評估。 - 貨物運送車輛規劃及安排。

半導體設備機台安裝、維修、保養， 可接受輪班：日班/小夜/大夜 具半導體設備維修經驗者佳。 公司參考網頁: www.evgroup.com

Responsibilities: • Work independently to develop material handling automation, process equipment design concepts and detail mechanisms in response to manufacturing needs, issues, or problems. • Conduct engineering analysis to deliver robust and cost-effective solutions for fixture / gripper design, material handling, process equipment, and process improvement projects. • Provide directions to machine builders, systems integrators, and suppliers on design and fabrication of prototypes, production equipment and material handling automation. Proactively participate in design reviews, check-out, installation, debug, and production start-up. Deliver integrated equipment systems to internal customers on-time, on-budget, and on process performance targets. • Perform tests and evaluate data to make recommendations on automation and equipment performance. • Collect and analyze material handling or process needs to select suitable off-the-shelf automation such as industrial robots, collaborative robots, AMRs, AGVs, etc. • Program, teach, integrate, and troubleshoot off-the-shelf automation like robots, AMRs, etc. with connecting process equipment, conveyors, and buffers. • Communicate ideas and project status clearly and professionally in writing and orally. • Provide necessary documentation of activities, results, procedures, project scope, and assignment status. • Execute project assignments with minimal supervision. • Responsible for the accuracy of work performed; proactively ensures high quality of work Requirement : ▪ BS or above degree in Mechanical Engineering, Mechatronics or related fielded. ▪ 3+ years of combined work experience in mechanical design, equipment build / prototyping, and automation programming, integration, installation, debug and machine tuning. ▪ Proficient in AutoCAD or SolidWorks / Inventor. ▪ Experience in equipment design: conceptualization, material selection, prototyping & testing…etc. ▪ Mechanical drawing comprehension ▪ Manufacturing processes: milling, turning, grinding, sheet metal, etc. ▪ Knowledge of material properties and suitable application in equipment design ▪ Automation and process equipment concept development. ▪ Detail oriented and able to perform with limited supervision. ▪ Excellent computer skills (proficient in Microsoft Office). ▪ Customer and service-oriented; meets customer needs with good results and quality in deliverables. ▪ Ability to build effective working relationships with others. ▪ Ability to manage and prioritize multiple projects and tasks. ▪ Ability to contribute to the development of others. ▪ Proactive, independent, flexible, quick learner. Ps. 1. 此為外商合約制工作(Contractor)，後依照專案需求及個人績效評估安排 調薪/續聘，或是轉為正式員工(提供轉正機會) 2. 工作地點 : 台中市西屯區科技園區 3. 相關工作經驗3年以上為佳，有實際機械設計經驗(Mehanical design and Robot programming)，打造符合公司規格及製程需求的自動化系統與製程設備 4. 外商環境，英文需business level 或是中等以上 5. 年薪根據學經歷核定 6. 外商福利優渥 7. 此工程師有出差需求(亞洲、美洲出差為主)占比至少有50% 左右，依專案而定

- 管理中區客戶支援團隊日常運作, 工程師派遣/排班，以達成順利裝機, 解決客戶問題. - 管理緊急突發事件及總部支援 - 管理所有客戶需求，客戶會議，以及與總部的跟催 - 規劃客服工程師技能發展及訓練計劃 - 訂定及溝通客服團隊整體的目標, 以凝聚團隊共識達成目標. - 兼顧速度及品質以解決客戶問題並保持與客戶良好關係 - 針對潛在問題擬定因應對策以作好預防性管理 - 其他公司交付任務 公司參考網頁: www.evgroup.com

一、【日本滋賀-CAM工程師】 ◆薪資： 月額基本給：25万円~35万円 (年收約400万円~620万円) ◆工作內容： ・使用CAD/CAM系統製作機械零件及零件加工數據 ・使用銑床和NC Router進行切削加工、設計與製作加工治具以及維護管理 ・規劃和執行多部件的組裝工作、負責加工過程中的檢查和品質監控 ・其他主管交辦事項 ◆需求條件： ・日本語N1 ・NC program、CAM的基本知識 ・具備操作MasterCAM的技能尤佳 二、【日本滋賀-品質管理&技術口譯】 ◆薪資： 月額基本給：22.6万円~ (年收約335万円~460万円) ◆工作內容： ・技術相關的日語口譯與文件翻譯 ・新產品開發與導入時的品質檢討與計畫制定 ・製造流程與檢查標準的管理 ・異常或客訴時的原因分析、對策提出與客戶應對 ・技術文件（規格書、作業標準等）的管理 ・與海外據點合作，推動供應商品質改善 ◆需求條件： ・日本語N2以上/商用英文能力 ・具備切削加工圖面的專業知識且進行日語→中文/英文技術翻譯者 三、【泰國-品質管理&技術口譯】 ◆薪資： 月額： 約THB100,000(包含住宿、各項補助在內) ◆工作內容： ・ 負責確認日本及泰國國內客戶的訂單內容（規格）、進行價格協商與交期調整。 ・ 與泰國國內供應商進行談判與協調，並執行品質管理相關業務。 ※ 根據客戶提供的圖面，與供應商協商生產規格，從試產到量產的導入、品質管理與品質保證。 ・ 推動成本降低活動與業務改善活動。 ◆需求條件： ・了解切削加工圖面 ・ 具備機電一體化領域的業務經驗 ・ 具備日文能力N2以上&商用英文能力 ・可接受外派至泰國 四、【日本大阪-供應鏈管理專員<儲備幹部>】 ◆薪資： 月額基本給:35 万円~45 万円(年収:580 万円~700 万円) ◆工作內容： ・確認客戶訂單規格、價格與交期，跟進試作至量產，多數為重複訂單。 ・與國內外供應商確認發注內容，協調價格與交期，掌握整體供應鏈流程。 ・處理各項客戶需求與問題，保持良好聯繫（拜訪、線上會議、郵件、電話）。 ◆需求條件： ・具備日文能力N2以上&商用英文能力 ・具有製造業或商社工作經驗 ・具有海外供應商管理經驗 ・能閱讀切削加工相關圖面 五、【日本大阪-海外業務<儲備幹部>】 ◆薪資： 月額基本給:29万円~40万円(年収:500 万円~630万円) ◆工作內容： ・負責功能性材料的海外銷售（既有客戶維護與新規開發 主要市場涵蓋中國、台灣、東南亞、印度等。 ・與供應商協調價格與交期，執行出口安排及物流成本管理。 ・管理銷售額與利潤，並進行績效報告。 ◆需求條件： ・具備日文能力N2以上&商用英文能力

1.設備維護安裝及客戶異常處理 2.可配合on call備勤(月/7天) 3.英文(聽:略懂、說:略懂、讀:略懂、寫:略懂)

①協助品保單位, 客訴問題分析、對應及報告撰寫 ②協助客戶解決產品使用上的問題 ③協助改善良率 ④製品設計規劃及專案進度控管 ⑤產品設計書製作、簡易三視圖的繪製，新產品的試作進度管理 ⑥製程改善 ⑦主管交辦事項

Responsibilities • Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. • Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. • Understand and build long-term innovative global technology systems that enable enhanced customer relationships. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. • Drive and manage new product installs and subsequent hardware development. • Projects manage new evaluations and ensure the success of the project. • Additional assigned tasks when necessary.

半導體設備機台的維修保養與售後服務 1.技術提供 : 客戶端現場(無塵室內)設備裝機、修繕、改造，提供After service技術支援等，滿足客戶需求提升販售後滿意度。 2. 客戶關係維護 : 除日常對應外，需與客戶維持良好關係。 3. 依工作需求，有機會至國內/外支援出差或受訓。 4. 具半導體經驗，優先安排面談。 補充 : 依工作需要，需進客戶端現場(無塵室內)。 需配合加班/輪班/ON CALL/出差任務。 遵守客戶端工安規定。

1、裝機、驗機、與機台之維修改造。 2、機台售後服務事項之辦理。 3、與工廠及客戶端之協調、問題反應與解決。 4、SOP之撰寫。 5、需配合國外出差、加班。 ※出差津貼、輪班津貼另計

1. 進行產品例行性售後服務 ﹙客戶拜訪及產品狀況了解﹚。 2. 回覆客戶應用技術的問題，提供產品技術相關諮詢。 3. 提供客戶技術服務，協助產品安裝及檢修儀器設備。 4. 接聽客服電話，回應並處理產品客訴抱怨。 5. 可配合短期(3~6個月)海外出差。 6. 初期需於新竹總部受訓三個月。

1.協助顧客端裝機作業、日常設備問題對應等現場作業及技術支援 2.公司內外KKM研修講師及課程開發 3.支援海外據點技術研修 4.研修管理系統開發 3-6個月新訓期間: 學習切削磨基礎知識、設備技術、協助系統維護與開發管理 履歷投遞請附上英文或是日文自傳

<語言條件:英文or日文擇一> 1.半導體後段製程設備之技術支援 (以研磨技術設備為主) 2.設備安裝/維修 3.提供客戶研磨技術上的支援 4.客戶問題電話或現場對應 5.與日本原廠技師接洽並對應客戶問題

【工作內容】 1. 半導體設備裝機 (濕蝕刻設備) 2. 半導體設備保養及troubleshooting 3. 需配合加班或短期出差 4. 無塵室工作環境 5.有日文能力優或相關工作經驗者優先 對機台裝機/維修有興趣者 歡迎加入我們的行列!!

1.規劃保養維修作業計劃，以提供客戶滿意的售後服務。 2.分析產品功能異常狀況，並建立資料庫。 3.回覆客戶應用技術的問題，提供產品技術諮詢。 4.提供客戶技術服務，必要時外勤至客戶處安裝、檢修儀器設備。

【工作內容】 1. 探針卡異常分析與維修判定 2. 跨部門溝通協調，彙整資訊並釐清產品狀況 3. 與國外原廠及分公司合作，導入、開發新產品 4. 具備英文書信經驗及口說能力尤佳 5. 產線維修支援 6. 主管交辦事項 7. 視力佳，須能清楚分辨不同色彩 ※須配合輪班及排休 早班:08:00~17:00 中班:16:00~01:00(輪班津貼:8,000元) ※多益成績600分(含)以上尤佳 【福利制度】 每月績效獎金