「客戶應用支援工程師 - Field Application Engineer」的相似工作

這是一個充滿奇想與刺激的工作，你我將會併肩前行，分享彼此所擁有的專業及知識，共同成長，在樂趣中尋求創意、在創意中尋求夢想。 Technical Support Engineer的工作是排除第一線技術問題以維護產品的正常運作，並且擔任公司與客戶之間以及公司內部跨部門之間的橋樑。如果你嚮往這樣的工作文化與環境，歡迎來與我們一同學習成長。 【工作內容】 1. 負責第一線即時技術支援服務及問題排除 2. 處理客戶回報之緊急狀況 3. 使用 Grafana、ELK 等相關工具進行系統監控與事件記錄 4. 撰寫技術文件及各類工作報告 5. 使用 Jira 追蹤問題、任務及專案進度 6. 協助執行系統維護及測試與驗證工作 7. 參與跨國團隊協作與溝通 8. 配合團隊輪班及 On Call 機制 9. 主管交辦任務

【工作內容】 ✔ 支援業務拜訪客戶，進行售前簡報與產品展示。 ✔ 了解客戶需求，規劃雲端解決方案並撰寫提案文件。 ✔ 協助系統導入、測試與驗收，確保專案順利完成。 ✔ 處理現有雲端平台系統/服務問題排除，提供技術支援。 ✔ 瞭解 Linux 環境，能進行基本系統管理與維運。 ✔ 跨部門溝通，回饋市場需求，持續優化解決方案。 【我們希望您．．．】 • 二年以上資訊產業或雲端相關工作經驗（MIS、系統工程師、技術支援等）。 • 具備 Linux 操作與基礎網路管理能力。 • 良好的簡報與文件編制能力，能將技術內容轉換為清晰方案。 • 具備跨部門協作與溝通能力。 • 善於溝通、願意持續學習、主動積極、情緒穩定。

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

FAE 技術支援工程師 / Field Application Engineer 1. 評估、分析、診斷和排除技術問題 2. 解決客戶的系統支援問題 3. 定期協助客戶執行系統維護 4. 技術支援報告撰寫 5. 支援經銷商/客戶推廣產品與產品教育訓練 6. 技術文件撰寫與整合提供，及其它專案技術支援 7. 軟體工具開發 8. 提供公司解決方案，產品售前規劃及售後服務與產品介紹 9. 研發、銷售、行銷部門之間彼此的支援協調工作 10. 收集並回報市場需求和客戶意見反饋，提供市場面資訊給內部相關部門 11. 主管交辦事項

1. 客戶問題回饋分析與解決 2. 技術支援資料準備及客戶產品應用之教育訓練 3. 回覆相關技術問題或遠端登入協助進行安裝或系統狀況排除 4. 負責專案開發與文件建立(BOM, 承認..) 5. 協助解決產品問題

群暉科技是全球技術領導者，為數百萬用戶提供支援，包括小型企業和大型企業。我們的產品包括先進的儲存系統和備份解決方案，以及尖端的雲端服務。我們堅定不移地致力於創新，為未來的數位世界設定標準，確保客戶的資料安全、易於存取，並充分發揮其潛力。 身為群暉科技的技術支援工程師，你扮演解決方案與使用者間橋樑的重要角色，你將提供用戶即時精確的支援服務。你將協助使用者排除技術障礙，確保產品使用上的疑慮得到滿意的解決。在這裡，你和用戶的每一次互動，都將深化信任並促進長期合作。 主要職責 - 即時回應客戶對產品的技術問題，提升客戶體驗滿意度 - 收集並整理客戶回饋，協助開發團隊打造更完善的產品 工作時間安排 - 需配合下午 (2:00 PM-11:00 PM) 和夜間 (11:00 PM-8:00 AM) 輪班，適合喜歡彈性運用時間的你 - 需配合國定假日/例休假日輪值 我們會提供 - 優渥的待遇：具有競爭力的薪資福利，若表現優異，將有機會在第一年成就百萬年薪 - 完善的訓練：完整豐富的教育資源及結構化的訓練制度，只要有心，新手也不用擔心 - 友善的團隊：我們的團隊樂於互助分享，每一位同事都是你的堅強後盾   想更深入了解我們的團隊和職務內容請閱讀專訪文章 https://sy.to/o7mns

一.技術支援工程師(FAE/ Sr. FAE/ 專案副理/ 專案經理) 1.AC-DC / DC-DC Power design. 2.High Speed interface design (PCIe, HDMI, DP, SATA, Ethernet, USB) or Test. 3.Protective circuit design for Surge/ESD. 4.Crystal/ Oscillator design or Test. 5.(以上具備任一經驗均可) 二.負責產品線推廣,技術支援工作及交辦事項. 三.原廠及客戶關係培養.

1.客訴處理 2.系統廠跨認證及FAE對口 3.客戶技術問題諮詢/支援 4.系統廠GREEN BOM/ROHS有害物質相關訊息收集(GPM) 5.DOA/RMA問題釐清/分析 6.8D/ECR 文件處理 7.特殊產品規格/文件建立 8.主管交辦事項

About the job : Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects. Responsibilities: - Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects. - Collaborate effectively with internal relevant departments for the solution. - Collect and report the customer feedback and market competitor info - On-site support key customers to resolve the issues. - Technical training/partner events for Sales and partners. - New project product ECAT testing according to user experience.

資安產品規劃建置、部署與維護 提供技術支援，需與原廠、經銷商及客戶進行良好溝通 撰寫資安產品相關技術文件

1. 協助業務處理客戶對產品相關應用問題的技術諮詢及售後服務。 2. 客戶端產品初判、覆判與資訊收集與管理。 3. 撰寫產品說明書和技術文件。 4. 協助產品測試和問題回饋。 5. 客戶專案議題之內部整合與追蹤。 6. 其他主管交辦之工作事項。 7. 跨部門溝通協調。 本職位旨在協助業務處理客戶對產品相關應用問題的技術諮詢及售後服務，提供客戶端產品初判、覆判與資訊收集與管理。此職位作為公司業務與客戶之間的重要溝通橋樑，具有開發前景。 歡迎有志之士加入我們的團隊，成就自己的事業！有意者請提供履歷表。

North的產品橫跨「數位娛樂」、「系統整合」、「應用軟體」、「硬體設備規劃製作」等，希望以自身的軟硬體知識、國際交流的專業，帶領團隊服務更多廠商。 我們是一個擁有持續創新思維的團隊，在開放式空間一起工作，在歡樂的氛圍中激盪新點子，用創意發想解決問題的方案。 身為FAE應用服務工程師，你需要對我們的產品有透徹的了解，並能提供技術支持，解決客戶問題，促進產品應用。 【工作內容】 1. 客戶各類技術問題諮詢服務及提供解決方案 2. 產品的安裝、測試與教育訓練 3. 協助教學、技術文件撰寫 4. 蒐集使用者體驗，回報異常狀況，並且回饋給研發單位 5. 與跨部門單位程式溝通協調修正項目 6. 撰寫產品測試細項 7. 針對專案測試提出完整測試報告 【必要條件】 1. 肯學習、主動細心、反應好、不怕與人溝通互動 2. 擅長Excel、PowerPoint、Word、G-Suite 【加分條件】 1. 具備遊戲或用戶端產品測試員或軟體開發相關經驗，針對需重複測試的選項，撰寫自動化測試 P/S：若對此職缺有興趣，請附上過往工作經歷和專案作品集供參考，謝謝！ 期待有相關實務經驗能力的夥伴加入我們團隊！

※ 需熟示波器、邏輯分析儀、訊號產生器等基礎儀器之使用 1. Familiar with Touch IC is a plus, provides technical expertise and value to customers. 2. Responsible for understanding the customer's application requirement and works with sales and marketing to provide the product that meets customer s need. 3. Provide technical support for products and work with SW and FW to identify customer's issues. 4. 有PC硬體背景佳(示波器、I2C通訊、量測訊號).

即時透過電話、網路或者是直接現場提供技術指導和支持，與銷售和客戶密切合作。包括技術支持、分析客戶需求、提供研發團隊解決方向以確保成功的客戶設計匹配客戶的最終需求與解決方案、手冊撰寫、產品演示、解決方案介紹、技術提案準備、評估和樣品測試、參數調整、設備故障校正維修、處理客戶抱怨、進度追蹤，配合出差和值班，出差地點包含但不限於中國大陸、越南、菲律賓、馬來西亞。

1.協助客戶裝機設置、客戶端問題解決，讓產品順利交貨、驗收。 2.提供客戶產品相關之技術諮詢。 3.分析與解決客戶使用產品的相關問題。 4.支援系統組裝及產品樣本製作。 5.含獎金保障14個月薪，另外有績效獎金。 6.勞保健保勞退。

1. ALPSALPINE產品銷售的技術支援 2.能創造未來良好商機的新產品提案(市場趨勢調查, 顧客需求探求, 競爭產品分析等) 3.協助業務同仁・代理店夥伴取得市場趨勢及產品知識（包括產品學習會等）

1. 產品導入與培訓： 提供客戶軟、硬體與週邊設備的安裝設定＆教學。 2. 提供技術支援： 客戶軟、硬體與週邊設備故障排除、維護網際網路系統之技術支援。 3. 技術溝通與協調： 在客戶與公司內部研發團隊之間傳遞資訊，將客戶提出的技術問題和需求反饋給內部團隊，促進產品改進。 4. 市場推廣與客戶關係維護： 向公司現有客戶展示和推廣公司新產品，並透過與客戶的互動，建立和維護良好的客戶關係，並提供產品業務諮詢與報價。 5. 須能接受外勤國內出差工作安排。

Role Purpose: The role is responsible for providing product application solution, offering professional product technical support to customer and conveying RS value propositions. In the meantime, proactively support sales teams to secure the business. The role focuses on ensuring a positive end-to-end customer experience to establish high engagement and satisfaction. What you'll be doing: . Provide technical support to customers by answering technical questions, providing product knowledge, and suggesting alternative products, etc. . Quickly understand customers' application and able to identify sales opportunity to promote RS products. . Contribute to sales targets by working closely with sales and performing high level of value-added activities set out by the business. . Work with sales team to conduct the BOM conversion from customer side. . Conduct product / application training to sales force. . Providing effortless customer experience by proactively recommending changes to . RS product information, alternatives and solutions. . Technical advisor and subject matter experts for customers on product enquiries, technical troubleshooting. . Deliver exceptional customer service via all channels (phone and emails) with the goal of ensuring that customer's products or technical enquiry are met while maintaining service level agreements in a professional and courteous manner. . Other tasks assigned by line manager or the company. How you make a difference in this role? You will provide seamless technical support and expert product knowledge to customers, ensuring a positive end-to-end experience that drives customer satisfaction and engagement. Your proactive approach in identifying sales opportunities and supporting both pre-sales and post-sales activities contributes significantly to achieving company targets and fostering long-term customer relationships. About you: Essential Skills & Experience: . 3-8 years of experience in industrial or electronic components products as an engineer or technical support. . Experience with MRO product such as Tools, Test & Measurement Equipment and Automation Controls. Strong knowledge of electricity. . Ability to work independently, under pressure and multitask. . Ability to communicate effectively with customers to meet their requirements and deepen engagement. . Attention to detail with a passion for investigating and resolving problems. . Ability to prioritize and balance workload while maintaining professionalism. . Excellent selling, negotiation, and interpersonal skills. . Strong passion for telesales with a results-driven mindset, preferably with a proven track record. . Comfortable handling escalations directly with customers. . Fast learner and strong team player. . Ability to create an empowered and engaged culture and apply successful techniques to nurture talent. . Familiar with SAP and Microsoft Office. Desirable Skills & Experience: . Work in a complex and dynamic environment. . Knowledge of e-commerce business.

工作內容 : 1.瞭解客戶規格需求，提供技術建議方案，修訂承認規格文件。 2.協助業務處理客戶對產品相關應用問題的技術諮詢及支援。 3.參與客戶技術交流會議，了解客戶需求，為銷售活動提供技術方案。 4.收集客戶反饋信息，及時向廠內研發反饋產品在應用中的問題和改進建議。 5.協助銷售團隊跟進重要項目，協調廠內開發、品質資源，確保產品符合客戶 需求。 6.與銷售團隊緊密配合，達成公司季/年度目標。 薪資 : 依照能力、經驗討論具體薪資. 基本薪資 (80萬- 100萬TWD/年) 。另有、年度業績達成獎金 (隔年4月發放)，含業績獎金能達到120萬TWD/年之上。 福利資訊 : 自備小型汽車；公司備有停車位及優渥汽車補助。 保障年薪14個月，提供年度業績達成獎金。 公司提供台灣勞保及健保，團體保險。 彈性上下班時間 (8:30AM-18:30PM)

1. ABS航測產品常規維護及操作培訓工作支援 2. 提供航測, 雷射掃描, 透地雷達和移動掃描等產品測量設備的售前和售後支援 3. 進行雷射掃描, 透地雷達和移動掃描等產品展示和客戶訓練 4. 測量設備和軟體的現場操作和故障排除 5. 進行儀器校正和測量設備的現場測試 6. 較多經驗者可考慮資深技術支援工程師