「Field Service Engineer (Repair)_半導體設備工程師 (Hsinchu)_SMS」的相似工作

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview: • Provides test solutions, test programs development and production support for customers products or IP. • Perform test correlation and data analysis, support release for production. • Provides technical support in sales presentations, product demonstrations. • Provides software/hardware development and consultation. • Develop tools to support customer test program generation and data analysis. • Provides technical expertise and value to customers. • Provide training, test solutions, test program release and troubleshooting to customers via on-site, remote or overseas travel. • Provides answers to customer inquiries concerning system software and applications. • Build application solutions based on customer requirements enhancing the product performance allowing it to become the platform of choice (design-ins). *本公司待遇優,並提供完整培訓計畫,歡迎有半導體測試開發經驗工程師加入本公司行列!

1.Service contract implementation, ensure customer’s fulfillment based on contract T&C. 2.Seeking business opportunities/threats in daily operation with customer. 3.Assistance on service contract annual renewal with sales. 4.Production technical expert, internally and externally. 5.Solve complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6.Ability/experience to lead or provide guidance and mentoring to less-experienced staff members.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

1. Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost. 2. Perform system installation, PM, calibration, retrofit, training and troubleshooting. 3. Escalates service problem and take ownership of problem until it is resolved. 4. Provides technical expertise and value to customers. 5. Provides answers to customer inquiries concerning system. 6. Provides hardware development and consultation. 7. More senior levels may provide recommendations/inputs into the next generation product development.

1.機台維修、客戶維護 2.主管交辦事項及業主端服務 3.與原廠溝通協調，需能夠以日語溝通

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing. Key Responsibilities: • Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support. • Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities. • Lead customer engagements including product evaluations, new tool introductions, and drive competitions. • Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. • Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support . • Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. • Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams. • Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. • Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. • Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution. Qualifications: • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus. • Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships. • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration. • Willingness to work in semiconductor cleanroom environments. • Strong project management, leadership, and organizational skills. • Excellent presentation, communication, and interpersonal abilities. • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings. • Ability to manage multiple priorities in a fast-paced, global environment. Key Competencies: • Strong customer orientation with a passion for delivering value and building trust. • Advanced analytical and statistical thinking for data-driven decision-making. • Effective collaboration and communication across diverse teams and cultures. • High level of initiative, ownership, and accountability in driving results. • Resilience and adaptability in dynamic, high-pressure environments. • A proactive team player with a growth mindset and a drive for excellence.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。

1. PCB產品維修，電路檢修，零件焊接與功能測試。Support service engineers for the components rework. 2. 協助客戶端現場維修需求。Support on-site service requirement. 3. 維修報告及報表製作。Service reporting. 4. 其他主管交辦事宜。Misc tasks assigned.

1. 半導體設備機台的維修保養與售後服務 2. 客戶端現場(無塵室內)設備裝機、Trouble shooting、改造 3. 協助設備機台良率的改善與提昇 4. 需配合加班、輪班、ON CALL對應。公司其他據點支援(國內出差/國外出差)。 5. 需具備報告及與客戶溝通對應的能力 6. 需具備良好外語溝通能力(英文或日文) *與客戶維持良好關係 *遵守客戶端工安規定 *具半導體設備經驗尤佳

半導體設備機台安裝、維修、保養， 可接受輪班：日班/小夜/大夜 具半導體設備維修經驗者佳。 公司參考網頁: www.evgroup.com

1. 保養日常設備，維持設備正常運作並維持產能狀況及減少停機時間。 2. 判斷設備異常的原因，並排除問題。提出潛在設備問題，並提供相關預防措施方案 3. 協助日本原廠工程師在客戶現場作業或通過電話或客戶端現場評估、分析、診斷和排除技術設備問題。 4. 提供客戶正確的產品規格與應用相關資訊及產品技術諮詢，以作為客戶設計產品時的參考依據。 5. 工作需進無塵室，駐點固定為竹科，並可配合公司國內外短期出差。 6. 極具競爭力之公司薪資福利，公司薪資半導體業界前5%強，為高速成長期公司，升遷管道暢通。 7. 特休規定優於勞基法、健檢補助、年節獎金、穩定年度分紅調薪...等等

1. 與客戶討論進行研發項目的流程開發 2. 根據客戶需求安排並執行產品演示，透過量身打造的解決方案，有效推動銷售機會並促成交易 3. 提供專業的技術簡報與解說，作為銷售團隊的堅實後盾 4. 與國際總部密切溝通，推動產品與服務的持續優化

1. 電路圖繪製/閱讀、維修，硬體除錯，良率提升。 (Altium Designer/cadence spb allegro) 2. 熟悉烙鐵操作及示波器&電表等儀器操作。 3. 元器件倉儲控管/收發配件運送等。 4. 負責工廠測試環境架設。 5. 負責現場生產線不良品維修及故障排除。 6. 執行PCB焊接、檢修、維修及更換零組件或線路調整。 7. 負責測試配件問題之研究、改善與處理。 8. 具備文書處理技能。 9. 配合專案，國內封測廠出差。(需有汽車) 10. 完成主管交辦事項，配合加班。 11.需要自備汽車。

協助客戶端製程之開發、評價作業，主要之工作內容包括 1. 客戶對應 2. 設備良率的改善與提昇 3. 客戶端現場(無塵室內)製程Trouble shooting 4. 須具備外語溝通能力，與日本總公司窗口聯繫 5. 依工作需求配合支援國外長期/短期出差(如:日本) 6. 需配合加班或輪班(新裝機或專案才會需要短期輪班，常態以加班為主) 7. 公司其他據點支援 8. 遵守客戶端工安規定 9. 具半導體設備製程經驗尤佳

* In charge of customer account * To implement problem-solving processes in the Taiwan organization, and work with the Sales and Service organization on the improvement of product reliability at customer sites, and reduce Cost Of Ownership to our customers * Deliver technical presentation to customers, particularly on details of product design, technology, applications and safety * Regional authority for product selection * Promote new product and coordinate the local resources to manage Loan & Evaluation programmes * Resolve technical and applications issues

1.冰水機設備安裝、維修及異常處理分析。 2.提供客戶即時的技術咨詢與支援。 3.具維修機台及半導體相關經驗尤佳。 4.完成主管交辦事項。 5.需至客戶端做現場檢測服務 6.會開貨車佳

1. 半導體相關製程實務經驗 2. 與客戶進行研發項目的流程開發 3. 處理演示請求以促進設備銷售 4. 技術介紹的銷售支持 5. 與總部溝通以進行持續改進計劃 6. 其他公司交付任務 7. 需具備良好英文溝通能力 公司參考網頁: www.evgroup.com

UltraSense Systems, headquartered in Silicon Valley, is revolutionizing human-machine interfaces (HMI) through its cutting-edge SmartSurface technology. Our InPlane Sensing platform seamlessly integrates touch, lighting, and haptic feedback into everyday surfaces, delivering intuitive, responsive, and premium user experiences across automotive, consumer electronics, and other industries. Join our mission to create the next generation of smart, touch-sensitive surfaces that are both functional and aesthetically superior. Summary UltraSense Systems is seeking a creative Senior Engineer, Ultrasound Algorithm Development to help develop the prototype of a groundbreaking new product. In this role, you'll collaborate with a high-caliber team to design and build devices that break new ground in the industry. This role involves hands-on algorithm development, acoustic signal processing, and system development. Key Responsibilities ．Lead design, development, and prototyping of ultrasound sensor systems—from concept through testing and iteration (inspired by Xwave Innovations roles) ．Develop, implement, and optimize acoustic signal processing algorithms, including beamforming (phased array/delayandsum), synthetic aperture techniques, and advanced array processing ．Write clean, efficient, well-documented Python code for simulation, modeling, and real-time signal acquisition/processing ．Build and integrate prototype hardware and firmware components (e.g., piezoelectric transducer interfacing, digitizers, array electronics) ．Conduct simulations, modeling (e.g., FEA or acoustic propagation), and validation testing; iterate to improve system performance ．Analyze sensor data, benchmark performance metrics, debug acoustics chain (from raw signals to processed outputs), and refine algorithms and hardware　accordingly ．Collaborate with cross-functional teams—mechanical, electrical, software—to define system requirements and drive integrative design (common across R&D roles) Minimum Requirements ．Degree: M.S. or Ph.D. in Electrical Engineering, Acoustics, Computer Science, Applied Physics, or a related field ．Hands-on experience (3–5+ years) in acoustic/ultrasound signal processing or sensor systems, including beamforming and array processing (phased arrays, delay-and-sum, synthetic aperture, etc.) ．Strong proficiency in Python for algorithm development, data analysis, and simulation (e.g., with NumPy, SciPy, MATLAB not essential but a plus) ．Practical experience with prototyping hardware—working with transducers, pulser/receiver logic, data acquisition systems, or similar instrument interfacing ．Solid understanding of acoustic wave propagation, ultrasound physics, signal-to-noise enhancement techniques, and array signal processing principles ．Excellent communication, writing, and documentation skills; ability to draft technical reports, collaborate with teams, and present findings clearly (noted across industry postings) Desired Requirements ．Ph.D. in relevant field, with a proven R&D track record, including publications, patents, or conference papers ．Experience with FEA modeling or acoustic simulation tools, especially for transducer design or wave propagation analysis ．Background in device fabrication, CAD design, or microelectronic processing (e.g., GDS patterning) is a plus ．Familiarity with synthetic aperture ultrasound techniques or advanced imaging methods ．Experience developing adaptive or data-driven beamforming (e.g., deep learningenabled approaches for ultrasound) ．Proficiency in embedded platforms or real-time firmware, including porting signal processing algorithms into C/C++ or FPGA/ASIC environments ．Proven ability in small R&D environments—self-motivated, resourceful, and highly collaborative ．Comfortable working in a fast-paced, cross-functional environment ．Creative thinker with a passion for tackling unfamiliar challenges ．Eagerness to contribute to early-stage product innovation and development