1.Account Management: Key customer accounts, primarily focused on lithography bulk chemicals and photoresist products, acting as the main liaison for all related sales and support activities.
2.Customer Relationship Building: Develop and maintain strong, trust-based relationships with strategic clients, ensuring high levels of customer satisfaction and long-term business partnerships.
3.Project Planning & Execution: Lead the planning, scheduling, and execution of customer projects to achieve sales targets and drive growth, while identifying and pursuing new business opportunities.
4.Customer Support & Issue Resolution: Provide timely solutions to customer inquiries and concerns, ensuring prompt resolution of issues and maintaining service excellence.
5.Cross-functional Collaboration: Work closely with internal teams including marketing, quality, and customer support to coordinate seamless delivery of products and services.
6.Market Intelligence: Monitor industry trends, market developments, and competitor movements to identify risks and opportunities, supporting proactive decision-making and strategic planning.