The IT Specialist, Support & Service is responsible for:
• Managing the IT Service Desk function for HUGO BOSS Taiwan.
• Providing timely and appropriate IT support for IT issues to HUGO BOSS Taiwan.
• Effective and timely management of IT projects and key IT initiatives
• The management of IT equipment in retail and office environment for HUGO BOSS Taiwan
• Setup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment.
• Preparation of IT guidelines and manuals for end-user.
• User Account management (User Administration & New User Authorizations).
The role is accountable for managing the IT department. This is achieved by:
• Delivering the IT business plan for HUGO BOSS Taiwan.
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with the IT Service Level Agreement (SLA).
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with IT Security & Data Protection policies.
• Monitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes.
• Providing relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders.
• Revising, devising and executing IT policy and procedure.
• Exceptional time management and organisational skills.
• Clear communication with all departments within the company.
• Building and maintaining relationships with internal and external stakeholders.
• Participate and coordinate, regularly tasks, activities and feedback sessions, with Headquarter Germany and Share Service Center Hong Kong IT teams, work as a virtual team member of APAC IT team.
This support role includes, but is not limited to maintaining the day to day IT requirements for the business and end to end IT project management.
主要工作內容為協助客戶server規劃建置及管理維護,確保伺服器系統的穩定運行。此職位將涵蓋 Windows Server、虛擬化系統(如 VMware 或 Hyper-V)、電子郵件系統(Microsoft Exchange)、Active Directory(AD)等系統,並需定期進行系統升級與故障排除。
【職務內容】
1.管理與維護 Windows Server 環境,確保系統的正常運行與穩定性。
2.負責 VM 虛擬化系統的配置、管理和優化。
3.建置與管理維護 Microsoft Exchange 電子郵件系統,確保內外部通訊的順暢。
4.建置與管理維護 Active Directory,負責帳戶建立、權限配置及安全性政策的實施。
5.定期進行伺服器系統備份,確保資料完整性及災難復原能力。
6.協助處理伺服器硬體和軟體的安裝、升級及故障排除。
7.監控伺服器性能,進行資源優化並提出改善方案。
8.提供客戶最適合的網路解決方案。
【具備條件】
1.資訊科技、電腦科學或相關領域的學士學位。
2.至少2年以上 Windows Server 管理經驗。
3.熟悉虛擬化技術(如 VMware、Hyper-V)。
4.有 Microsoft Exchange 及 Active Directory 的實際操作經驗。
5.具備伺服器系統安全、備份與災難復原的知識。
6.具備問題分析與解決能力,能獨立排除伺服器相關問題。
7.具有良好的溝通能力,能與團隊協作,支持公司內部需求。
【加分條件】
1.具備 Microsoft 認證(如 MCSA、MCSE)。
The IT Engineer will be part of Supermicro IT Department, System Team, supporting global IT infrastructure and performing the following duties
1. Linux KVM Cluster Management
Implementation, configuration, and maintenance of Linux KVM clusters integrated with Ceph storage.
2. Monitoring & Alerting
a. Service and infrastructure monitoring using Zabbix and PRTG, including custom template, trigger, and discovery rule configuration.
b. Familiar with notification via instant message (Telegram/Teams)
3. On-Premises Server Operations
Deployment, configuration, and ongoing maintenance of on-premises servers and related infrastructure.
4. Service Ticket Handling
Assist in processing, tracking, and closing IT service requests and incidents.
5. Other Duties
Perform additional assignments as directed by the supervisor