1.客戶溝通:作為主要窗口,回覆訂單、交期與需求,含國際客戶往來,並維持良好合作關係。
2.訂單管理:處理訂單建立、排程與調整,確保準時交付並支持營收達成。
3.出貨控管:協調樣品寄送與訂單出貨安排,操作內外部ERP系統(SAP/PLM/SF等),確保交易資料正確無誤。
4.應收帳款管理:追蹤應收款並核對付款進度,確保回款及降低逾期風險。
5.跨部門協作:與業務、供應鏈、物流等單位合作,解決訂單異常與交期延誤。
6.流程優化:參與流程改善與專案推進,提升作業效率與服務品質。
Job Description
1. Client Communication: Serve as the primary contact to respond to orders, delivery schedules, and requests, including international customers, while maintaining strong working relationships.
2. Order Management: Handle order entry, scheduling, and adjustments to ensure on-time delivery and support revenue achievement.
3. Shipment Control: Coordinate sample delivery and order shipment arrangements, and operate internal and external ERP systems (SAP/PLM/SF) to ensure accurate and complete transaction data.
4. Accounts Receivable Management: Monitor outstanding receivables, verify payment progress, ensure cash collection, and minimize overdue risks.
5. Cross-Functional Collaboration: Work closely with Sales, Supply Chain, and Logistics teams, and engage in cross-national collaboration when necessary, to resolve order issues and delivery delays.
6. Process Optimization: Participate in process improvement and project initiatives to enhance operational efficiency and service quality.