「HVM Service Engineer_(Hsinchu)_SMT」的相似工作

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

馬路科技代理 全球檢測第一大品牌 德國蔡司Zeiss 旗下的3D光學量測系統, 引進相關技術並協助客戶改進產品開發流程. 提高產品品質 基於顧問式的銷售與服務, 工程師除了客戶的售前售後服務外, 也不斷累積國外的應用技術, 以期提供最佳的技術支援予客戶, 因拓展業務之需求, 擬增聘3D 光學掃描應用工程師。 本工作內容如下: 1.設備功能之說明與展示 2.設備功能測試 3.協助設備安裝 4.售後技術支援

1.Service contract implementation, ensure customer’s fulfillment based on contract T&C. 2.Seeking business opportunities/threats in daily operation with customer. 3.Assistance on service contract annual renewal with sales. 4.Production technical expert, internally and externally. 5.Solve complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6.Ability/experience to lead or provide guidance and mentoring to less-experienced staff members.

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview: • Provides test solutions, test programs development and production support for customers products or IP. • Perform test correlation and data analysis, support release for production. • Provides technical support in sales presentations, product demonstrations. • Provides software/hardware development and consultation. • Develop tools to support customer test program generation and data analysis. • Provides technical expertise and value to customers. • Provide training, test solutions, test program release and troubleshooting to customers via on-site, remote or overseas travel. • Provides answers to customer inquiries concerning system software and applications. • Build application solutions based on customer requirements enhancing the product performance allowing it to become the platform of choice (design-ins). *本公司待遇優,並提供完整培訓計畫,歡迎有半導體測試開發經驗工程師加入本公司行列!

1. 熟悉欲銷售之產品專業、遵守公司規章作業流程 2. 計畫性的客戶拜訪開發並推銷產品 3. 達成每年工作目標 4. 顧客需求做報價及簽約 5. 辦理活動或研討會提高公司專業形象 6. 顧客售後滿意度維持及顧客意見回饋以供公司改善參考 7. 定期與主管做業績、績效檢討，回報進度，完成公司及主管交辦事項 8. 不定期與國外原廠聯繫 【元佑集團　元新儀器股份有限公司】 元新儀器股份有限公司前身同屬於元英企業股份有限公司，主要進口核醫造影診斷用藥物。自1984年起，承蒙各大醫院核子醫學部門持續使用自日本FUJIFILM TOYAMA CHEMICAL CO. LTD.（前身為DAIICHI RADIOISOTOPE LABS., LTD.）進口的放射性藥物，用於心臟、骨骼等處造影，從而作為協助臨床醫生在後續治療診斷上的影像依據。 【薪資福利】 每年敘薪加給升等，依表現另有晉升加給 完善退休制度

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing. Key Responsibilities: • Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support. • Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities. • Lead customer engagements including product evaluations, new tool introductions, and drive competitions. • Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. • Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support . • Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. • Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams. • Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. • Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. • Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution. Qualifications: • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus. • Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships. • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration. • Willingness to work in semiconductor cleanroom environments. • Strong project management, leadership, and organizational skills. • Excellent presentation, communication, and interpersonal abilities. • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings. • Ability to manage multiple priorities in a fast-paced, global environment. Key Competencies: • Strong customer orientation with a passion for delivering value and building trust. • Advanced analytical and statistical thinking for data-driven decision-making. • Effective collaboration and communication across diverse teams and cultures. • High level of initiative, ownership, and accountability in driving results. • Resilience and adaptability in dynamic, high-pressure environments. • A proactive team player with a growth mindset and a drive for excellence.

* In charge of customer account * To implement problem-solving processes in the Taiwan organization, and work with the Sales and Service organization on the improvement of product reliability at customer sites, and reduce Cost Of Ownership to our customers * Deliver technical presentation to customers, particularly on details of product design, technology, applications and safety * Regional authority for product selection * Promote new product and coordinate the local resources to manage Loan & Evaluation programmes * Resolve technical and applications issues

協助客戶端製程之開發、評價作業，主要之工作內容包括 1. 客戶對應 2. 設備良率的改善與提昇 3. 客戶端現場(無塵室內)製程Trouble shooting 4. 須具備外語溝通能力，與日本總公司窗口聯繫 5. 依工作需求配合支援國外長期/短期出差(如:日本) 6. 需配合加班或輪班(新裝機或專案才會需要短期輪班，常態以加班為主) 7. 公司其他據點支援 8. 遵守客戶端工安規定 9. 具半導體設備製程經驗尤佳

【The Role】 The Product development engineer will provide technical solution in Microenvironment mainly focus on FOUP (Front Opening Unified Pod) products through product testing in laboratory and simulation software. This role is ideal for someone who is passionate about mechanical design, problem-solving, and working closely with cross-functional teams to deliver high-quality solutions for the semiconductor industry. 【In this role you will】 • Design and simulate mechanical components using SolidWorks • Develop and test mechanical structures and systems • Develop and test FOUP functions per internal and external requirement • Collaborate with customers to troubleshoot issues, build models, and identify root causes • Work closely with the Sales and MTS teams to align on product requirements and solutions • Support the design team in refining and improving product specifications • Contribute to continuous improvement efforts across product development 【Traits we believe make a strong candidate】 • Bachelor's degree or above in Mechanical Engineering or a related field • 3~5 years of relevant engineering experience • Proficient in SolidWorks, including both design and simulation tools • Hands-on experience with injection molding (required) • Strong mechanical design and testing background • Knowledge or practical experience in CFD (Computational Fluid Dynamics) • Excellent problem-solving and analytical thinking skills • Fluent in English, both written and spoken, with the ability to communicate technical concepts clearly • Strong team collaboration skills; able to work effectively with others, share ideas, and contribute to team success • Self-motivated, detail-oriented, and eager to learn and grow • Experience in the semiconductor industry is a plus • Familiarity with FOUP (Front Opening Unified Pod) systems is a plus 【Your success will be measured by】 • Quality, reliability, and innovation in mechanical design and simulation • Effectiveness in identifying and resolving customer issues • Contribution to cross-functional collaboration with Sales, MTS, and design teams • Timely delivery of project milestones and technical solutions • Impact on product improvement and alignment with customer needs

【工作內容】 1. 醫療儀器產品故障排除 2. 產品維修測試 3. 對業務提供教育訓練 4. 國內外受訓，證照取得

1.負責操作SIMS、XPS、XRD、OM等相關儀器檢測樣品表層狀況，以避免後續異常狀況發生 2.制定數據採集策略，透過元素資料庫及分析經驗，彙整相關資訊，並推薦校正措施給客戶 3.做二休二，每3-6個月輪調乙次，訓練期(3個月-6個月)滿後開始配合輪班 4.每月依績效表現額外發放點數獎金 5.表現優秀，培養二年後年薪可破百萬

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

＊加入外商公司好機會，工作彈性環境自由＊ ＊依據個人工作情況可彈性一週兩天WFH＊ ＊保障年薪13個月，長期派遣有保障＊ 【工作內容】 1. 對外教育訓練/定期舉辦與參與研討會 -了解廠商/客戶/驗光師，對公司產品反饋 例: 寶島眼鏡、小林眼鏡等連鎖眼鏡行的產品培訓及教材準備 - 更新產品新訊息，對廠商/客戶/驗光從業人員進行產品教育訓練 2. 對內教育訓練 - 設計、建立與執行培訓課程 - 針對內部業務與相關團隊，進行產品教育訓練培訓(舉辦內訓課程) 3. 與合作廠商接洽與定期聯繫 4. 確保一切合法合規 5. 其他行政庶務與完成主管交辦事項 例: 文獻翻譯、供應商建立及相關費用報帳請款 ＊薪資將依個人學經歷背景調整，有討論空間＊

1. 自動化設備精密調整。 2. 設備部品配件點檢及調整。 3. 執行設備運轉系統操作及入數值。 4. 圖面紀錄及數據紀錄。 5. 相關文件撰寫。 6. 環境的整理整頓，輔助作業。 *************************************** 上包商為日商公司，需細心勤奮學習、勇於詢問、需配合度良好:) 依工作進度平日、週六需配合加班(依政府規定給加班費)、週日休

【工作內容】 1. 駐廠竹科台積電、支援竹南封測廠，進行EGM(Local scrubber)/Pump/EUV 日常保養(PM)或故障排除(trouble shooting)，以維持系統正常運作 2. 新機安裝(機台組裝/訊號線連接/系統測試/裝機排程控管及協調等) 3. 蒐集相關資料、協助產品改善及解決技術問題 4. 與客戶建立良好關係，即時解決客戶問題，協助進行設備技術更新與支援 5. 報表之建檔與維護管理 6. 遵守各項安全規範確保個人健康及安全 【工作技能】 1. 機械設備維修與保養 2. 設備故障排除與原因分析 3. 改善設備問題與系統提升

1. 半導體相關製程實務經驗 2. 與客戶進行研發項目的流程開發 3. 處理演示請求以促進設備銷售 4. 技術介紹的銷售支持 5. 與總部溝通以進行持續改進計劃 6. 其他公司交付任務 7. 需具備良好英文溝通能力 公司參考網頁: www.evgroup.com

1. Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost. 2. Perform system installation, PM, calibration, retrofit, training and troubleshooting. 3. Escalates service problem and take ownership of problem until it is resolved. 4. Provides technical expertise and value to customers. 5. Provides answers to customer inquiries concerning system. 6. Provides hardware development and consultation. 7. More senior levels may provide recommendations/inputs into the next generation product development.

透過ASM官網投遞此職缺，將優先安排履歷審核 【English resume is required】 Please apply for this position ONLY through ASM website : https://www.asm.com/open-vacancies/snr-field-service-engineer-3?gh_jid=4496382101 ASM is recruiting for multiple FRESH GRADUATE headcount of Field Service Engineers in our ALD/EPI/PEALD/CVD business function across Taiwan include Hsinchu, Tainan and Kaohsiung. As an Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details. Responsibilities: • Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. • Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. • Understand and build long-term innovative global technology systems that enable enhanced customer relationships. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. • Drive and manage new product installs and subsequent hardware development. • Projects manage new evaluations and ensure the success of the project. • Additional assigned tasks when necessary. • Business travel when necessary. • Provide end-users with training on equipment operation, best practices, and preventive maintenance to ensure proper and efficient use. • Adhere to safety guidelines and industry standards while working on-site, ensuring all activities are compliant with company and regulatory requirements. • Collect and communicate field data, customer feedback, and equipment performance insights to internal teams for continuous product and service improvement. ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. ASM, an inclusive workplace We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。