「HVM Service Engineer_(Hsinchu)_SMT」的相似工作

Division: Industrial Quality Solutions To provide applications support and metrology services tasks, such as product demo, contract measurement, training, programming, Turnkey projects, troubleshooting (via helpdesk, repairs, measurement tasks). Providing technical support to Sales Managers in development of new business, and ongoing support of the current install base, predominantly in the industrial/manufacturing Sector. This is a customer-facing role whose purpose is to help increase customer satisfaction, market share, brand strength, and success of Carl Zeiss in the Industrial Solutions Group, which encompasses both Industrial Metrology, and Industrial Microscopy business segments. Main Tasks / 主要任務 • Support and provide customer demonstrations • Support of field sales with the latest expert technical and applications knowledge, including technical discussions, tender preparation, and customer presentations. • Provide software support (incl. helpdesk, installation, configuration), onsite application support and training to customers • Contract programming/measurement using CZ Software and hardware • Commercial awareness & Promotion of aftermarket offerings including contract measurement, training, and applications support. • Ensure high level of customer satisfaction, manage customer escalation processes to maintain effective working relationships with customers. • Project Programming and Turnkey solutions of customer components • Adhere to company H&S policy & procedures and processes. • Act as a brand ambassador for ZEISS

Why Join Us 為什麼加入我們 We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience 我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。 What You Will Do 工作內容 • Handle and manage customer orders, including OEM eyewear frame-related matters • Communicate effectively with customers and factories to ensure smooth order processing • Provide professional customer service and maintain strong customer relationships • Resolve customer inquiries, complaints, and return/exchange issues • Support customer service projects and assist the sales team in solving order problems • Coordinate through various platforms (Line@, Email, Telephone, etc.) • Participate in shift rotation as required by the company • 處理並管理客戶訂單（包含代工框相關事務） • 與客戶及工廠有效溝通，確保訂單流程順暢 • 提供專業客戶服務並維護良好關係 • 解決客戶問題、客訴及退換貨事宜 • 支援客戶服務專案，協助業務同仁處理解決訂單問題 • 透過多種平台（Line@、Email、電話等）即時回覆客戶 • 須配合公司輪班 What We're Looking For 任職要求 • At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus) • Good communication skills in Mandarin and English (Intermediate level or above) • Proficiency in MS Excel, Word, and PowerPoint • Strong attention to detail, pressure resistance, service-oriented, and a team player • Plus: Optometry-related background or optometrist license • 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳） • 具良好中英文溝通能力（中等程度以上） • 熟練使用 Excel、Word、PowerPoint, • 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作 • 加分條件： 視光相關背景或驗光師證照 What We Offer 我們提供 • Competitive salary and transparent performance bonus scheme • Professional training in customer service and vision care industry knowledge • Opportunities to work with international teams and expand career growth • Employee benefits including health programs and product discounts • 具競爭力的薪資與透明的績效獎金制度 • 專業培訓（客服技巧與視力保健產業知識） • 與國際團隊合作的機會，擴展職涯發展空間 • 員工福利（健康計畫與產品折扣）

1. 流利的英文能力 2. 專業維修技術背景 3. 設備及半導體經驗 4. 積極主動，能夠獨立工作 5. 重視團隊紀律 公司參考網頁: www.evgroup.com

1.Service contract implementation, ensure customer’s fulfillment based on contract T&C. 2.Seeking business opportunities/threats in daily operation with customer. 3.Assistance on service contract annual renewal with sales. 4.Production technical expert, internally and externally. 5.Solve complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6.Ability/experience to lead or provide guidance and mentoring to less-experienced staff members.

透過ASM官網投遞此職缺，將優先安排履歷審核 【English resume is required】 Please apply for this position ONLY through ASM website : https://www.asm.com/open-vacancies/snr-field-service-engineer-2?gh_jid=4592238101 ASM is recruiting for multiple headcount of Field Service Engineers in our ALD/EPI/PEALD/CVD business function across Taiwan include Hsinchu, Tainan and Kaohsiung. As an Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details. Responsibilities: • Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. • Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. • Understand and build long-term innovative global technology systems that enable enhanced customer relationships. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. • Drive and manage new product installs and subsequent hardware development. • Projects manage new evaluations and ensure the success of the project. • Additional assigned tasks when necessary. • Business travel when necessary. ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. ASM, an inclusive workplace We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

- Test program development and application development - Benchmark planning, implementation and execution - Competitor analysis and our product value proposition - Asist Sales/Marketing for account strategies development. - Pre-sell for new applications / customers.

- Test program development and application development - Benchmark planning, implementation and execution - Competitor analysis and our product value proposition - Asist Sales/Marketing for account strategies development. - Pre-sell for new applications / customers.

You will be responsible for manage and control shopfloor related to ensure quality / delivery / cost and safety meet company standard setting and meet government requirement. Coordinating related department to let production running smoothly. You will also join operation module team activity to ensure projects continue progress. 管理並掌握生產線相關事宜並確認可滿足品質/交期/成本及安全之相關需求可合乎公司標準規範或政府相關法規規定。協調支援單位提供必要支援以利產線運行。並加入營運處相關專案，以利專案推展順利。 What you will be doing: • To lead production line meet quality / delivery and cost standard 帶領生產線產出合乎品質交期成本的產品。 • To lead production line meet company policy and government requirement 帶領生產線符合公司政策及政府法規需求 • To coordinate related department let production line running smoothly. 協調其他相關部門提供必要支援以利產線順利生產。 • To support operation teams’ activity to ensure projects continue progress. 支援營運團隊相關活動並確認相關專案可順利推展。

馬路科技代理 全球檢測第一大品牌 德國蔡司Zeiss 旗下的3D光學量測系統, 引進相關技術並協助客戶改進產品開發流程. 提高產品品質 基於顧問式的銷售與服務, 工程師除了客戶的售前售後服務外, 也不斷累積國外的應用技術, 以期提供最佳的技術支援予客戶, 因拓展業務之需求, 擬增聘3D 光學掃描應用工程師。 本工作內容如下: 1.設備功能之說明與展示 2.設備功能測試 3.協助設備安裝 4.售後技術支援

Principal Responsibilities: • May provide both pre-sales and post-sales technical product marketing support for the development and implementation of customer applications dealing with complex products, such as operating systems and capital equipment • Makes technical presentations regarding all aspects of company products • Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications • Implements detailed customer installation requirements • Provides follow-up support in disseminating technical information on specific applications to service personnel, company sales representatives, and customer’s employees. • Travel Requirements: up to 15% of travel is required Knowledge & Skills & Competencies: • Bachelor’s Degree in Physics, Chemistry, or a related engineering/science is required • 5 years of related experience and a strong technical knowledge of company product • Background in vacuum physics, semiconductor or thin-film processing are preferred • Experience with analytical and process instrumentation • Experience with using software developments and industrial communication protocols • Strong communication, analytical, problem-solving skills Abilities & Behaviors: • Collaborate with a diverse, dynamic, multifunctional team environment • Adhere to established development standards, safety policies and procedures • Acts as a seasoned, experienced professional with a full understanding of area of specialization • Resolves a wide range of issues in imaginative as well as practical ways • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors • Demonstrates good judgment in selecting methods and techniques for obtaining solutions • Networks with senior internal and external personnel in own area of expertise • Normally receives little instruction on day-to-day work, general instructions on new assignments

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

Company Overview Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. Additional information can be found at www.ontoinnovation.com. Role and Responsibilities: Provides highly visible customers support through the performance of on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customers and technical matters for assigned projects for the Hsinchu site. • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors • Exercises judgment within defined procedures and practices to determine appropriate action • Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites • Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer • Has internal and some external contacts • Performs other duties as assigned Required Experience and Education: • Requires a minimum of 5 years of related experience • Bachelor's degree

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

◇是否厭倦了一般醫療體係長期輪夜班，沒有自我空間的日子？ ◇是否擔心當轉換新環境期，需要經歷自我摸索、無人指導的黑暗期？ ◇是否希望追求穩定保障薪資外又希望有機會挑戰高績效領取高額獎金？ 別擔心～來濰視就有好事！以上煩惱通通搞定！ 【我們的承諾】 專業 x 溫暖的成長環境 ◆ 親切且專業的院長及醫師團隊，帶領你不斷學習成長 ◆ 新人報到 3 個月內，專業小老師一對一指導，快速上手 ◆ 預約制管理，讓排班更有彈性，兼顧工作與生活 競爭力薪資 x 穩定發展 ◆ 完整教育訓練 + 無上限季獎金，收入上不封頂 ◆ 明確且具競爭力的晉升制度，讓你的努力被看見 高質感工作環境 x 專屬寵愛福利 ◆ 星級飯店等級的診所環境，每天上班都是視覺享受 ◆ 讓你不只提升專業，更提升生活品質 ◆ 免費體驗診所療程、集團產品優惠、不定期聚餐下午茶，甚至到星級飯店的團康活動 【工作內容】 1) 現場人員管理：排班、調度、諮詢狀況 2) 確保診所服務品質：流程符合規範、人員工作效率 3) 緊急事件處理：設備相關聯絡工程師、外包廠商；客訴通報營運主管 4) 店內營業費用控管：零用金使用 5) 現場配合公司行銷推廣活動：講座、優惠專案 6) 各分院之新人培訓、現有諮詢師諮詢內容優化 ※濰視美學官網:https://www.wishbeauty.com.tw/

1. Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost. 2. Perform system installation, PM, calibration, retrofit, training and troubleshooting. 3. Escalates service problem and take ownership of problem until it is resolved. 4. Provides technical expertise and value to customers. 5. Provides answers to customer inquiries concerning system. 6. Provides hardware development and consultation. 7. More senior levels may provide recommendations/inputs into the next generation product development.

針對台灣地區客戶提供技術服務，並能持續維持系統效能提升客戶滿意度，視情況支援亞太地區之FSE，持續為客戶滿意度做出重要貢獻，並專注於客戶流程的連續性。希望你是積極主動、握有熱情投入的工作態度、能適性調整的靈活工作。 基本要求： - 自動化工程或機電工程大學學歷，並擁有至少 2 至 5 年的相關工作經驗 - 基本英語能力需閱讀英文資料 - 了解PLC/工業電腦控制處理的物流處理系統之電氣、機械和工業網絡 工作職掌 - 按照與客戶簽訂的維護合約進行 ASRS 倉儲系統或物流處理系統的預防性維護 - 獨立自主或是遠端協助解決電氣自動化控制問題 - 現場進行矯正性維護 - 系統性能評估和改進 - 能評估問題並執行改進措施 - 能掌握客戶溝通，以確實實施改進 - 提供專業論據，作為決策依據並說服相關人員。 - 工作流程持續關注與改進。 工作內容： -執行週期化評估與維護 -根據週期性評估與維護提出建議 -參與新產品應用開發從而建議維護觀點 -分析系統效能 -監控服務流程品質並進行改進 -解決問題並作為技術回應澄清的窗口 -尋找和診斷系統硬體和控制系統的故障 -建置或更改系統硬體和軟體配置 其他需求或技能： -溝通技巧 -以客戶為導向/提供服務 -根據專業能作決策 -評估/判斷能力強 -安全意識強 -獨立作業能承受客戶部分不理性之言語 -工作模式日間待命或夜間支援 - 針對設備設定優先順序分配工作

Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview: • Provides test solutions, test programs development and production support for customers products or IP. • Perform test correlation and data analysis, support release for production. • Provides technical support in sales presentations, product demonstrations. • Provides software/hardware development and consultation. • Develop tools to support customer test program generation and data analysis. • Provides technical expertise and value to customers. • Provide training, test solutions, test program release and troubleshooting to customers via on-site, remote or overseas travel. • Provides answers to customer inquiries concerning system software and applications. • Build application solutions based on customer requirements enhancing the product performance allowing it to become the platform of choice (design-ins). *本公司待遇優,並提供完整培訓計畫,歡迎有半導體測試開發經驗工程師加入本公司行列!

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。

1.協助顧客端裝機作業、日常設備問題對應等現場作業及技術支援 2.公司內外KKM研修講師及課程開發 3.支援海外據點技術研修 4.研修管理系統開發 3-6個月新訓期間: 學習切削磨基礎知識、設備技術、協助系統維護與開發管理 履歷投遞請附上英文或是日文自傳

協助客戶端製程之開發、評價作業，主要之工作內容包括 1. 客戶對應 2. 設備良率的改善與提昇 3. 客戶端現場(無塵室內)製程Trouble shooting 4. 須具備外語溝通能力，與日本總公司窗口聯繫 5. 依工作需求配合支援國外長期/短期出差(如:日本) 6. 需配合加班或輪班(新裝機或專案才會需要短期輪班，常態以加班為主) 7. 公司其他據點支援 8. 遵守客戶端工安規定 9. 具半導體設備製程經驗尤佳