*지원 시 한국어 이력서 제출 필수!!*
[담당업무]
PROJECT MANAGEMENT
- 온/오프라인 이벤트 현장 운영
- 소비자 니즈를 파악하여 이벤트 기획
- 프로젝트 관련 협력 업체 커뮤니케이션
[자격요건]
- K-CULTURE 의 이해도가 높으신 분
- 문제 해결능력이 뛰어나신 분
- 관련 직무의 경험이 있으신 분
- 변화가 두렵지 않고 도전의식이 뛰어나신 분
- 한국어로 업무 소통 능력 있으신 분
[우대사항]
- 한국어(TOPIK) 5급 이상
- 관련 업무 경험자
[채용절차]
- 서류전형 → 1차 전화 인터뷰 → 2차 대면 인터뷰 →최종합격
※절차는 변경될 수 있습니다.
[지원 시 주의사항]
- 3개월의 수습 기간이 있습니다.(수습 기간 동일 급여와 복리후생 보장)
- 한국어 이력서 무조건 첨부해주세요.
[참고사항]
- 서류 합격자에 한해 연락 드립니다.
- 본 채용은 상시 진행으로 우수 인재 채용 시 마감될 수 있습니다.
- 사무실 주소 변경될 수 있으니 참고해주시기 바랍니다.
About Merchant Success at Klook:
At Klook, we connect people to memorable experiences across the world. Our Merchant Success team ensures our merchant partners in Korea deliver the best possible products and customer journeys. We work closely with local merchants, supporting their operations and optimizing their offerings on the Klook platform through collaboration and data-driven improvements.
What you’ll do:
- Merchant and Product Onboarding: Manage onboarding for new merchants and products, including gathering information, guiding merchants, and conducting training on Klook’s system.
- Product Quality Control: Ensure all product listings maintain the highest standards in content, pricing, availability, and customer satisfaction.
- Content Review: Conduct test bookings and regular reviews to improve product content and the customer experience.
- Merchant Support: Address merchant questions, provide guidance on self-service tools, and deliver prompt solutions to issues.
- Sales Support: Work with the Business Development Manager to drive product exposure and sales growth.
- Cross-team Coordination: Liaise with Customer Experience, Settlement, and other internal teams to resolve merchant, customer, or B2B partner inquiries.
- Ad-Hoc Projects: Handle special assignments as required by your manager.
What you’ll need:
- Language: Fluent in Korean and English (Mandarin is an advantage)
- 1 year in account management or client service experience is preferred; internship experience also considered.
- Industry Background: Previous exposure to e-commerce or the travel sector is a plus.
- Detail-Oriented: Diligent and organized with a drive for accuracy and quality.
- Problem Solver: Proactive in identifying improvements and handling issues with a customer-first approach.
- Team Player: Effective communicator who collaborates well with a multicultural team.
- Adaptable: Willing to learn, open to feedback, and comfortable in a fast-changing environment.
- Strong writing skills are an advantage.
What you’ll get
- A global team of supportive colleagues
- The rare chance to shape a leading travel and leisure platform
- Opportunities for personal and professional growth
- Ownership of projects with real impact