【工作說明】
1. 管理區域服務團隊確保配備充足的工具、零件供應和其他裝備,來進行現場售後服務工作。
2. 良好的售服管理,支援服務合約和維修業務,以維持 TKE 的信譽, 透過產品維護和故障排除來提升TKE 客戶滿意度品質管理。
3. 維護和規劃台灣市場寄售庫存策略,並根據需要向管理階層準備零件採購備存計畫。
4. 管理可量化服務合約,並控管合約運營成本,管理所屬根據地客戶售後服務品質經營, 定期參與客戶會議以及商議服務承諾。
5. 確保團隊所有的現場服務技術人員的安全管理,符合安全流程規範並充分的到位運作。
6. 遵循TKE叫修中心和標準作業流程,確保轄區內所有現場售服技術部門的人員、流程、設備和環境的安全合規遵守。
7. 管理團隊於轄區內的服務契約品質承諾的履行。
8. 調度支援現場工程師,確保提供適當的服務品質標準。
9. 確保現場服務團隊安排工作,分配並培養團隊的技能水準,確保正確高效的完成工作所需的人力和物料資源。
10. 確保 SBO(現場行為觀察)、ASSA(年度現場安全稽核)安全活動達到溝通目的和確實執行。
【Job Role & Responsibilities】
1. Direct management to ensure that the field service team are adequately equipped with tooling, support service parts and other facilities for service site work.
2. Well service management to support Service Contract and Repair business for sustain TKE credibility. Through by equipment maintenance and failure troubleshooting to support TKE NPS quality management.
3. Maintain and plan consignment stock strategies for Taiwan market, prepare justifications plan to management for purchases as and when required.
4. Prepare and quantify cost for Service contracts, supporting local management and attending customer presentations and meetings as required during the negotiations.
5. Ensure that safety management systems are in place and fully maintained across all field service disciplines.
6. Work to TKE Call Center and legislative standards to ensure the safety of people, process, equipment, and environment for all field and onsite technician within the territory.
7. Ensure contractual commitments are completed.
8. Support Field Engineers ensuring appropriate standards of service are provided.
9. Ensure Field Service Team schedule work, allocate & develop appropriate skill level of respective teams. Ensure correct allocation of labor and materials required to economically perform the job.
10. Ensures SBO (Site Behavior Observation), ASSA (Annual Site Safety Audit) safety activity are communicated and implemented.
【 能力需求 】
1. 電機、電子、機械、機電、土木、營造、建築工程或相關工程學位背景
2. 具備丙級升降機裝修技術士證照尤佳(無證照亦可)
3. 具有電梯或電扶梯工作相關領域經驗佳(無經驗亦可)
4. 擁有帶領團隊規模10~20人以上經驗
5. 領導力管理能力
6. 具備多益證照500分以上尤佳
【 員工福利 】
1. 值班津貼、證照津貼、交通補助
2. 團體保險
3. 國內外受訓機會/ 進修補助
4. 專業醫護健康諮詢預約服務
5. 員工年度健康檢查