「Customer Production Support Engineer (9562)」的相似工作

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview • Perform system installation, Project Management, calibration, retrofit, training and troubleshooting. • Escalates customer production problem and take ownership of problem until it is resolved. • Develop relationship with customer ; Work with the customer actively on issue prevention. • Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost. • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account. • Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase. • Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities. • More senior levels may provide recommendations/inputs into the next generation product development.

Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview: • Provides test solutions, test programs development and production support for customers products or IP. • Perform test correlation and data analysis, support release for production. • Provides technical support in sales presentations, product demonstrations. • Provides software/hardware development and consultation. • Develop tools to support customer test program generation and data analysis. • Provides technical expertise and value to customers. • Provide training, test solutions, test program release and troubleshooting to customers via on-site, remote or overseas travel. • Provides answers to customer inquiries concerning system software and applications. • Build application solutions based on customer requirements enhancing the product performance allowing it to become the platform of choice (design-ins). *本公司待遇優,並提供完整培訓計畫,歡迎有半導體測試開發經驗工程師加入本公司行列!

1.Service contract implementation, ensure customer’s fulfillment based on contract T&C. 2.Seeking business opportunities/threats in daily operation with customer. 3.Assistance on service contract annual renewal with sales. 4.Production technical expert, internally and externally. 5.Solve complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6.Ability/experience to lead or provide guidance and mentoring to less-experienced staff members.

- Test program development and application development - Benchmark planning, implementation and execution - Competitor analysis and our product value proposition - Asist Sales/Marketing for account strategies development. - Pre-sell for new applications / customers.

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

This vacancy is open for talent pool collection. We will contact you if we have proper vacancies that fit with your profile. Job Mission Represent manufacturing and act as gatekeeper from manufacturing to D&E function Add value in overall manufacturing processes such as forming, machining, joining, and assembling Job Description Contribute to the solution of faults and takes the necessary initiatives and practical decisions to ensure zero repeat Identify gaps and drive assigned process improvement projects and successful delivery Initiate and drive new procedure changes and projects Develop and maintain networks across several functional stakeholders Prioritize works and projects based on business situation Transfer knowledge and train colleagues on existing and newly introduced products Education Master degree in technical domain (e.g. electrical engineering, mechanical engineering, mechatronics) Experience 3-5 years working experience in design engineering Personal skills Show responsibility for the result of work Show proactive attitude and willing to take initiative Drive for continuous improvement Able to think outside of standard processes Able to work independently Able to co-work with different functional stakeholders Able to demonstrate leadership skills Able to work in a multi-disciplinary team within a high tech(proto) environment Able to think and act within general policies across department levels Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

* 良率異常分析與處理。 * CP / FT / SLT 數據追蹤，擬定調整製程參數或條件。 * 跨部門溝通協調處理量產問題執行 & 製程監控。 * 晶圓製程開發、改善製程 & 元件優化、產品良率管理 & 改善 & 降低成本。 1. Co-work w/ functional engineering team member (TME/DE/TD/TE/RE) to make new product has good definition, Risk evaluation and Build comprehensive testing plan / Qual plan, etc. 2. Co-work w/ other Engineering team member to ensure all new product can be thoroughly Manufactured, Characterized and Qualified for reliabilities and qualities. 3. Organize assignments and independently schedules to complete assigned tasks timely and make project finished efficiently. 4. Have good Coordination and Data Analysis to solve difficult problems through application of various techniques and approaches to develop effective and practical solutions that result in improved products, processes with good quality. 6. Annual salary: 800K NTD and above 7. Onsite MediaTek - Hsinchu Science Park Office This position is set for PE (Product Engineer) to coordinate new product development activities, ensure timely completion of all new products manufacturing, testing, characterization, qualification and releasing with good consistency, quality and efficiency.

Responsibilities : • Collaborate with the global team and global users to create requirement/ development/ training documents • Lead requirements gathering and translate them into specifications for solutions • Analyze, design, and develop applications by asp.net/javascript • Develop reports by reporting tools (Excel/SSRS/PowerBI) with various data sources (database/excel/web/SharePoint/SSRS/OBIEE) • Collect, organize, and analyze information in complex data sets • Develop and maintain various databases (SQL Server/files/SharePoint/PowerBI) • Implement various functions/ requirements by M365 and PowerPlatform tools. • Create visualization reports with the PowerBI service. Requirements: Business • Bachelor's or Master's degree or equivalent, preferably in Engineering, Computer Science, Business Operations, Supply Chain, or similar. • Excellent English language & interpersonal communication skills • Logical thinker & quick learner • Proactive, self-disciplined, and highly motivated • Open to occasional business travel, including international travel • Demonstrated strong personal leadership & good team player • Ability to set priorities based on actual customer needs, defined strategies, and management directions Technical • Database Procedure & Reporting development from complex data sets - SQL development expertise • Microsoft ASP.net web application development (client-side and server-side) • Javascript / Typescript development Additional Skills Preferred (but not required): Business • Project Management Experience • Business Intelligence & Data Analytics Experience • Atlassian Jira and Confluence user experience Technical • Microsoft Azure, Microsoft SQL Server, Microsoft SQL Server Reporting Services, and/or Microsoft PowerBI experience • Oracle PL/SQL experience • Java, C#, Visual Basic, Javascript experience • Microsoft PowerAutomate experience • Robotic Process Automation (RPA) experience • AI Automation Agent experience • Large Language Model (LLM) experience • Digital Twin solutions experience • Enterprise Data Architecture experience (Data Replication / ETL / Stream Processing) • Software Lifecycle / Source Code Management experience (e.g. GIT, SVN)

Job Description UltraSense Systems is looking for an experienced and skilled Device Qualification and Reliability Engineering leader for the manufacturing organisation. The role requires both strong technical and a track record of success. You should be comfortable in driving product/device and package qualification and reliability stress testing in order to meet AECQ100 Grade 2 complaincy. You will work closely with customer Engineering to address customer quality issues from yield to reliability by driving “0 PPM”. Responsibilities o Work closely with multi-functional engineering groups and third parties to lead qualification of new products/devices with high quality. Establish plans and manage deliverables. o Drive investigation and resolution on qualification fallouts and product and process nonconformance of MRB, RMA events through means of FA, CAR, 8D, and reporting o Manage customer failure root cause analysis and 8D reporting o Drive Design for Reliability and Design for Test to ensure stress-ability and testability o Lead all aspects of and ensure adequate preparation for qualification including such as corner skew material, BIB/Socket, waveform, electrical bias, thermal effect, lifetime estimation o Perform FAI to ensure critical goals are reviewed before engineering, pre-production and production release for Product Manufacturing o Manage new product/device reliability testing and qualification such as TCT, HAST, and HTOL. o Drive investigation and resolution on qualification fallouts and product and process nonconformance of MRB, RMA events through means of FA, CAR, 8D, and reporting o Evaluate and perform Reliability Risk Assessment o Support PCN or ECN activities Qualifications o BS in EE or Pysics. MS or PhD preferred. >5 Years of relevant industry experience o Silicon engineering experience in the Device/Reliability from multinational companies o Outstanding communication skills required o Experience of silicon product level reliability qualification and lifetime behavior model o Board Level Reliability knowledge preferred o Expertise and working knowledge of commercial and automotive reliability standards (JEDEC, AEC) o Knowledge of reliability stress and test methods, failure mechanism acceleration models. o Good social and communications skills - comfortable working in multicultural teams. o Familiarity with IC components reliability failure modes, mechanisms, and failure analysis techniques preferred

1.新評估項目導入，稽核及品質相關會議安排與執行，有品質管理經驗佳。 2.具有客戶服務意識和了解客戶需求能力，能夠主動回應客戶並提供有效的解決方案。 3.廠商客戶品質問題的處理與回覆、後續的分析追蹤與執行。 4.撰寫與審核8D Report，具備英文撰寫能力及良好跨部門溝通能力，針對品質問題進行追蹤處理。 5.協同維護氣體鋼瓶及化學品更換，氣體及化學產品出貨與倉儲管理。 6.異常排除，緊急應變處理，需多元性發展以協助其他專案報告及設備相關維護活動。 7.主管交辦事務執行。

1. 電路圖繪製/閱讀、維修，硬體除錯，良率提升。 (Altium Designer/cadence spb allegro) 2. 熟悉烙鐵操作及示波器&電表等儀器操作。 3. 元器件倉儲控管/收發配件運送等。 4. 負責工廠測試環境架設。 5. 負責現場生產線不良品維修及故障排除。 6. 執行PCB焊接、檢修、維修及更換零組件或線路調整。 7. 負責測試配件問題之研究、改善與處理。 8. 具備文書處理技能。 9. 配合專案，國內封測廠出差。(需有汽車) 10. 完成主管交辦事項，配合加班。 11.需要自備汽車。

Key Responsibilities: • Utilize expertise in Oracle Operations processes, specifically in OM (Order Management), PO (Procurement), and Service modules. • Apply field process engineering skills to optimize operational efficiency and effectiveness. • Plan and coordinate major activities, initiatives, and projects, providing worldwide support as needed. • Manage IR/ISO assets procurement process, ensuring timely acquisition and asset management. • Maintain and update the ACS SharePoint-operation, ensuring content accuracy and relevance. • Provide support for process flow design and implementation, collaborating with cross-functional teams. • Deliver training sessions on ACS operation processes to internal stakeholders and end-users. • Review account contract terms and agreements, ensuring compliance and mitigating risks. • Demonstrate strong communication skills in interacting with team members, stakeholders, and external partners.

UltraSense Systems is looking for strong Mechanical & Simulation Engineer. Main responsibilities include integrating UltraSense HMI products across multiple applications from mobile to automotive to IoT and involved in the entire development process from initial concept through manufacturing. Major Responsibilities 1. In charge of product designs of consumer electronics, automotive, and appliances and involved in the entire development process from initial concept through manufacturing 2. Assess/analyze the mechanical structure and new piezoelectrical sensor with commercial finite element software and optimize sensor performance by the simulation result. 3. Provide detail design recommendations to the Product Design teams based on Finite Element Analysis (FEA) results, contributing to the product design and sensor performance assessment. 4. Aim at improving user experience through well-executed design with our sensor interface and build Mockup in practices 5. Cooperate with cross-functional teams for innovative solutions, inclusive of Mechanical Engineering, Optimizing Sensor Design and Issue-resolving Design Minimum Qualifications Master's degree or above in science or technical discipline with a minimum of 3 years of mechanical design/simulation experience 1. Proficient with commercial finite element software, mainly ABAQUS; can build meshes for thermal and structural simulations. Other fields are pluses. 2. Computing expertise in one or more of the following areas: FEM tools, programming language (python, MATLAB, C, Fortran, etc.), PDE solving methodology and technics. 3. Familiar with system/product level characterization and material testing 4. Strong conceptualization and creative problem-solving skills, strong mechanical aptitude, and basic understanding of stress-strain 5. Must be effectively bilingual in Mandarin and English; excellent written and spoken communication skills are required.

* In charge of customer account * To implement problem-solving processes in the Taiwan organization, and work with the Sales and Service organization on the improvement of product reliability at customer sites, and reduce Cost Of Ownership to our customers * Deliver technical presentation to customers, particularly on details of product design, technology, applications and safety * Regional authority for product selection * Promote new product and coordinate the local resources to manage Loan & Evaluation programmes * Resolve technical and applications issues

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems. TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

透過ASM官網投遞此職缺，將優先安排履歷審核 【English resume is required】 Please apply for this position ONLY through ASM website : https://grnh.se/a45bcwo2teu Role overview At ASM, the Software Engineering team works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Come join our team and have the opportunity to: - Support Advance software for cutting edge tech - See your work have real results by driving the most advanced HW in the SEMI industry - Work with a global team full of talented Field Software Engineers - Be part to the team that leads the next generation of SEMI manufacture control Software technology and trends - Work where the customers are present - Domestic and International travel of at least 25%~50% will be required for this role. - The actual job grade will be determined based on skill set and experience. Responsibilities - Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment - Able to triage mechanical, electrical and software bugs - Responsible to manage escalation calls with field support engineers and customers at local level - Work with QA / Support team to add replicated bugs to regression - Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible - Author, revise, and review system specifications, software designs, test plans, and other software documentation. - Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations. - Participate in system design teams. - Be the eyes and ears of the customer, align on priorities - Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens Minimum Qualifications - Strong analytical and problem solving skills - Some software development skills in one or more general purpose programming languages: C++, C# - Being able to read code and step through a debugger/IDE Preferred Qualifications - Educational background in Computer Science/Computer Engineering or equivalent 6+ years’ in software problem solving - Experience working with multiple items listed below desirable - Software for Machine Control (including Semiconductor equipment)  - Developing for Windows and Real-time Operating Systems - Multi-threaded applications - Real-time software - Graphical User Interfaces - Device drivers or other interrupt driven software - Data Communications, Networking and EtherCAT - Complex dynamic scheduling algorithms with deadlocks avoidance - Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools. - Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software - Comprehend software documentation including specification and design documents, communication interface specific and API description

1. 機台問題現象掌握及資料收集 2. 機台問題分析與解決 3. 報告作成及整理、仕樣書交涉、Demo支援 4.社內一般事務處理 5.國內、海外設備業務支援

1. 規劃公司產品ESD可靠度驗證計畫 2. 應對客戶及公司內ESD可靠度相關問題 3. 可靠度計算,ESD 產品可靠度風險評估

【The Role】 The Product development engineer will provide technical solution in Microenvironment mainly focus on FOUP (Front Opening Unified Pod) products through product testing in laboratory and simulation software. This role is ideal for someone who is passionate about mechanical design, problem-solving, and working closely with cross-functional teams to deliver high-quality solutions for the semiconductor industry. 【In this role you will】 • Design and simulate mechanical components using SolidWorks • Develop and test mechanical structures and systems • Develop and test FOUP functions per internal and external requirement • Collaborate with customers to troubleshoot issues, build models, and identify root causes • Work closely with the Sales and MTS teams to align on product requirements and solutions • Support the design team in refining and improving product specifications • Contribute to continuous improvement efforts across product development 【Traits we believe make a strong candidate】 • Bachelor's degree or above in Mechanical Engineering or a related field • 3~5 years of relevant engineering experience • Proficient in SolidWorks, including both design and simulation tools • Hands-on experience with injection molding (required) • Strong mechanical design and testing background • Knowledge or practical experience in CFD (Computational Fluid Dynamics) • Excellent problem-solving and analytical thinking skills • Fluent in English, both written and spoken, with the ability to communicate technical concepts clearly • Strong team collaboration skills; able to work effectively with others, share ideas, and contribute to team success • Self-motivated, detail-oriented, and eager to learn and grow • Experience in the semiconductor industry is a plus • Familiarity with FOUP (Front Opening Unified Pod) systems is a plus 【Your success will be measured by】 • Quality, reliability, and innovation in mechanical design and simulation • Effectiveness in identifying and resolving customer issues • Contribution to cross-functional collaboration with Sales, MTS, and design teams • Timely delivery of project milestones and technical solutions • Impact on product improvement and alignment with customer needs