◆ MAIN PURPOSE
1. To manage retail stores to achieve sales target and KPIs.
2. To ensure retail operation, presentation excellency, and stock accuracy.
3. To oversee the customer service and maximize the CRM.
4. To recruit and develop retail staff capability/performance and retain good talent.
5. To collaboration with Landlord for contract management, brands exposure & promotion, sales maximization, and other relevant tasks.
6. To collaboration internal departments for sales maximization, retail operation .excellency, brand exposure, and other relevant tasks.
◆ KEY RESPONSIBILITIES
1. Manage annual sales plan and execute into daily basis to reach target and KPIs.
2. Oversee all retail operation execution and lead process improvement initiatives to ensure excellency of store environment including VM, stockroom and others.
3. Oversee stock for accuracy and co work with Merchant for stock abundance and mixture for the sales maximization.
4. Manage all relevant retail reports for store operation and office operation.
5. Oversee CRM including customer service and retention.
6. Manage retail store staff including recruitment, training, and development.
7. Manage offline store contract for best deal.
◆ QUALIFICATIONS
• 8 years working experience and minimum 3 years retail management experience in fashion brands.
• Sales and CRM driven with CRM experience and proven performance.
• Capable of Office tool including word, excel and power points.
• People sensitivity so as to lead team flexibility.
• Well communication both externally and internally.
• Fluent in English.
• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
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Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align
1.Lead retail team to achieve objective.
2.Maintain good relationship with department stores and landlord.
3.店營運業績與各項活動指標達成。
4.店務標準化的執行與管理。
5.人員管理及訓練,包含人力編排及訓練。
6.商品及庫存盤點、異常處理。
7.Handle customer complain, refund and change product 客訴處理。
8.至少10年以上進口品牌或百貨業營運經驗,和擔任五年以上主管經驗。
Bluebell is a leader in luxury & lifestyle brands’ distribution in Taiwan and across Asia. With a portfolio of 20+ brands in Taiwan, we see a growing business opportunity in the B2B2C sales channel and are looking for highly motivated candidates to join us in growing this business.
Job Purpose
The Sales Supervisor’s responsibility is to be pro-active in building the pipeline and converting prospects into actual sales, to build long-term relationship with existing accounts whilst continuously enlarging the clients’ pool for Studio brands (Bellroy, IZIPIZI, Rains, LeSpecs, Skandinavisk, Claus Porto, etc).
【在這個職位你會做的事】
1. 客戶開發
2. 接單及進出貨進度管控
3. 商品資料彙整更新及庫存管理
4. 客戶關係維繫及售後服務
5. 了解市場資訊及策畫回應
6. 對帳收款
【我們需要你具備的條件】
1. 需有精品服飾批發業務經驗
2. 具備獨立開發客戶能力
3. 良好溝通協調之能力
4. 具數字概念並擅長分析
5.對時尚精品有熱情
【我們會提供你】
*優於勞基法的特休,希望你可以work life balance
*提供與亞洲其他分公司共同進修機會,鼓勵夥伴到其他國家持續學習進修
*員工旅遊,除了工作以外我們也重視團隊凝聚力
*定期考核 ,讓夥伴每年都能感受到職涯的成長
*優美明亮的上班環境,好相處的團隊夥伴,希望你能開心有效率的工作
*輕鬆自然的辦公穿著,沒有上班服裝的限制
*不定期員購與特賣,歡迎愛購物的你
如果你對時尚產業、業務開發有成就感
歡迎你投遞履歷與我們分享過去的工作經歷
我們會盡快看你的履歷並安排適合者面談,若不符合者也不另做通知,感謝你的體諒!