[Role purpose]
The primary role of this job is to provide the technical support of products to our worldwide engineers and customers.
[Key Responsibility]
-Provide technical support to a large scale of products.
-Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
-Log, investigate and track technical issues from clients.
-Closely monitor application events via web-based monitoring system.
-Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
-Adhere to incident management KPI's.
-Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
- Work closely with other teams to ensure effectivity of resolving incident calls and effective communication with other teams.
-Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
-Document technical articles and problem-resolution steps in company knowledge base system.
-Identify and develop ideas to enhance tools, processes, training, techniques, etc.
-Work diligently and responsibly in all live environments.
-Provide excellent services to both internal and external parties in a timely manner.
-During a period of off time, each employee, especially for the pre-scheduled employee is still recommended and encouraged to:
1. Be available for contact at all times by phone and/or by other electronic methods; and
2. Upon taking the assignment for Overtime prepare self to be ready within 30 minutes to use a computer and internet connection to start working Overtime.
Welcom to be a texrayer!
我們是臺灣上市的紡織及成衣集團,在亞洲、美洲與非洲擁有設計研發、染紗、織造、染整、貼合、成衣製作的生產基地。
這裡不僅是一個工作的地方,更是一個讓您綻放才華、實現夢想的大家庭。
誠摯邀請您加入我們的團隊,提供最優質的紡織專業服務!
工作內容
1.Web開發熟悉任一開發語言:C# /JAVA/Java Script
2.自動化表單製作
3.日常系統維護
4.熟悉資料庫 MS SQL /Maria DB 語法操作管理報表
5.完成主管交辦事務
職缺條件
需Web 程式開發1年(含)以上
◆處理同仁日常 IT 問題,如:系統異常、連線問題、帳號權限...等。
◆公司各系統權限管控,記錄各系統維護及異動的相關資訊。
◆負責公司軟、硬體及其他系統周邊裝置的請購/採購/驗收流程及安裝、維修。
◆辦公室設備、機房內網路設備之硬體管理維運。
◆與集團資訊單位配合,辦理公司資安相關工作。
◆撰寫或更新簡易 IT 操作說明與標準作業流程(SOP)
◆配合主管交辦之 IT 相關任務與協助事項。