Are you passionate about logistics and continuous improvement? Join our TW H&M DC team as a DC Business Expert!
In this role, you will:
• Support 3PL operations and system integration
• Drive compliance, efficiency, and continuous improvement
• Collaborate across teams and solve problems with agility
RESPONSIBILITIES:
Specialised Operations & Administration
* Educate 3PL on H&M WMS functionality and key work processes to support operational excellence.
* Oversee and support system integrations between WMS, WCS and PLC systems to ensure functionality and service continuity, while providing daily support for DC operations.
* Distribute & translate release notes to 3PL and monitor execution.
* Ensure all systems work as expected and are used correctly to aspire best service to the customers and to secure that business is not interrupted.
* Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting).
* Ensure high quality level of all decided IT system related procedures and monitor correct implementation.
* Support the DC Manager in implementing operational, system, and service requirements with 3PL.
* Drive project rollouts in collaboration with relevant stakeholders.
Coordination & Stakeholder Management
* Communicate change requests from 3PL to relevant stakeholder, including Regional Sales, Warehouse Operations and DC Manager.
* Act as a contact for global functions and local Sales, ensuring compliance to company standards, guidelines and processes.
* If applicable, responsible for inbound planning including delivery schedule and transport from port. Align with Merchandising Function on prioritization of inbound deliveries.
* If applicable, act on and follow up on stock moves execution in alignment with Merchandising Function.
Process & Workflow Optimisation
* Drive continuous improvement in DC operations.
Compliance, Risk & Governance
* Conduct business process audits to ensure compliance with group standards.