1.Set Departmental objectives, work schedules, budgets, policies and procedures.
設置部門目標,工作時間表,預算,政策和程式。
2.Responsible for assisting in the daily operation and delivering quality service.
負責協助日常運營,提供優質服務。
3.Guest satisfaction reports and implement actions to improve results
訪客滿意度報告並實施改善結果的行動
4. Offers information about available services and facilities of hotel, points of interest, and entertainment attractions.
提供有關酒店,景點和娛樂景點的可用服務和設施的資訊。
5.Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or travel. Supplies guests with travel information, such as transportation rates, routes, and schedules.
完成資訊,預訂,並獲得客人參加社交和娛樂活動或旅行的門票。 為客人提供旅行資訊,如運輸費率,路線和時刻表。
6.Reports suspicious behavior of patrons to hotel security personnel.
向顧客保安人員報告顧客的可疑行為。
7.Arranges for sending and receiving of packages.
發送和接收包裹的安排。
8.Monitor the appearance, standards and performance of the Concierge Team Members, emphasising training and teamwork.
監督服務中心團隊成員的外觀,標準和表現,重點是培訓和團隊合作。
9. Ensure Concierge Team Members have current knowledge of hotel products, services, pricing and policies and a good knowledge of the local area.
確保服務中心團隊成員擁有酒店產品,服務,定價和政策的最新知識以及對當地的瞭解。
10. With 5 stars experience of international hotel is plus.
擁有5星級國際酒店經驗者優先。