What this job involves:
[Client/Stakeholder Management]:
1. Manage the key client team representatives effectively to ensure that expected service levels are achieved.
2. Build strong working relationships with key client representatives and provide a key linkage between the wider JLL organization and the client representative and account team.
3. Coordinate with stakeholders to ensure the smooth delivery of programs and procedures.
[Procurement & Vendor Management]:
1. Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools, and documentation.
2. Plan and manage budgets for Engineering & Operational contracts.
[Risk Management]:
1. Ensure alignment and compliance with established Policies and Standard Operating Procedures for the management.
2. Ensure proper engineering documentation and adherence to the established change management controls for all sites.
3. Protect the health and safety of staff and others by adhering to and developing guidelines and strategies.
4. Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures, are in place and maintained.
5. Ensure compliance with statutory regulations on fire, health, and safety standards.
[Site Operations]:
1. Plan and take responsibility for smooth operations of all Mechanical, Electrical, and Plumbing installations and Civil works pertaining to the facility.
2. 24/7 emergency call support and site attendance is required.
3. Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time.
4. Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle.
5. Continuous optimization of processes, tools, and documentation.
6. Achieve Key Performance Indicators and Service Level Agreement targets.
[Leadership]:
1. Ensure that engineering vendor staff is qualified and trained to perform the duties they are expected to carry out.
2. Lead by example and groom the team to achieve maximum client satisfaction level.
3. Provide technical advice and guidance for the service delivery team.
*工作內容：
- 負責大樓及辦公區域現場機電空調設備的維護保養工作，包括UPS系統, 確保大樓和辦公區域的機電設備和空調系統能夠正常運行。
- 監控和解決與技術相關的室內工程問題和故障排除。
- 具備辦公室機電規劃相關專業知識，協助制定並執行停電保養計畫。
- 提供卓越的客戶服務，負責現場修繕監工工作。
- 定期進行設備檢查，並記錄並分析儀表讀數。
- 積極管理現場團隊，確保工作順利進行。
- 處理現場投訴，並積極解決問題和故障排除。
- 快速回應系統警報並處理緊急情況。
- 撰寫事件報告並協助分析事件的根本原因。
- 執行例行的維修保養工作，並有效管理供應商合作關係。
