POSITION PURPOSE
The Business Analyst role is responsible for supporting SP team to track and highlight business performances across all business streams for Taiwan and provide crucial support on reporting and analysis of headcount/staffing relating metrics. The role is also key to data analysis in order to support management in making informed business decisions.
This standalone role requires the ability to be “hands-on” and to influence peers to deliver effective outcomes.
Reporting and Financial Analysis Key Responsibility:
• Deliver assigned business reporting tasks – timely and error free across Taiwan operations. Including (but not limited to) weekly sales reports, (Counselling) SP course mix reporting
• Proactively seek continuous feedback to improve reporting
• Leads co-ordination of ASCENT reporting submission process (following up offices, file management and country team liaison)
• Assist Taiwan SP and IELTS Prep School budgeting, forecasting and reporting – by providing reports, consolidation, data collection and selected analysis – as directed by Director SP Operations & IELTs Prep Schools.
• Helping assistant Director SP Operations & IELTs Prep Schools to track forecast accuracy
• Perform sales analysis (SP & IELTS) to support forecast and ongoing business performance - market, pricing, volume and initiatives and / or consolidated Taiwan (including destination) or by country – as directed by Director SP Operations & IELTs Prep Schools.
• Assist SP business planning process for Taiwan - Review and reporting of pipeline metrics and monitoring KPI measurement including working with operational teams to provide recommendations
• Track and analyse key costs (trend / benchmark and ROI) as directed by Director SP Operations & IELTs Prep Schools.
• Maintaining SP internal report templates and organizing data for PPW presentation
• Tracking of SP Efficiency – tracking counsellor and SP headcount compared to finalisation by country by time period and highlighting opportunity
• Review daily reports for Taiwan, checking/ collecting country data
• Validate and provide PX with Quarterly top up incentive, IELTS incentive and commission of service fee for process
• Support wide range of projects implementation / improvement – co-ordinate, support, participate, document, process map as directed by Director SP Operations & IELTs Prep Schools
• Support country leadership teams with business presentations.
• Develop strong hands-on expertise using IDP systems (Oracle, C4C, SF, OBI) to extract, gather and analyse data and information for reporting & analysis.
• Support Director SP Operations & IELTs Prep Schools with implementation of sustainable filing systems for easy access of files as needed
• Any ad hoc projects, activities and implementation as and when required
