1. Identify and develop potential markets, and expand the customer base.
2. Maintain existing markets and customers by responding to inquiries, tracking orders, managing accounts receivable, and providing after-sales service.
3. Conduct periodic business promotions in regional markets through overseas business trips, such as participating in international trade shows, coordinating marketing activities (such as exhibitions, advertisements, and conferences), and contributing to business planning.
4. Conduct initial evaluations of customer contracts (including transaction terms, production processes, product requirements, and after-sales service) and seek assistance from other departments as necessary to respond to customer needs promptly.
5. Provide quotes, confirm orders, track orders, and ensure timely delivery.
6. Gather and respond to market information, cooperate with customers to plan marketing activities, or encourage customers to increase sales through sales competitions, commissions, or discounts to increase brand market share.
7. Regularly review the ordering and performance status of each customer, produce weekly reports, and report the latest status.
8. Help customers grow their business, maintain channel price order, set customer performance goals, and increase market share.
9. Remind customers of their accounts receivable situation, regularly review whether the current payment terms are reasonable, and report any abnormal accounts receivable situations to protect the company's interests.
10. Respond to customer complaints promptly and assist in solving product, shipping process, and return-related issues, and propose solutions to improve customer satisfaction.
11. Act as a bridge between customers and various departments to achieve communication and coordination objectives.
