■Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
■Attends Daily Briefing, Department Head Meeting and necessary meetings.
■Overall responsible and accountable FO operations, under the direction of the Rooms Division Director for the efficient overall day to day operations of the hotel whilst on duty.
■Maintains the highest standard of accommodation, guest service satisfaction.
■Responsible for engendering team spirit, good leadership and motivation to all colleagues.
■Assist in solving of any guest concerns, complaints, damage control and prevention.
■Assist prepares revenue, budget and assists in monthly occupancy forecasting, cost saving measures and cost effective expenses.
■Assist in the preparation of the Annual Business Plan for Rooms Division for annual presentation too.
■Develops the skills and effectiveness of all Front Office employees through the appropriate training, coaching, and/or mentoring, potential career success and recruitment
●監督並協助編制和更新櫃台的操作手冊。
●參加每日簡報、部門主管會議和必要的會議。
●在客房部協理的指導下，有效地維持及負責飯店整體日常運作。
●保持最高標準的客人服務和滿意度。
●負責培養團隊精神和激勵同事。
●協助解決客人的問題和客訴。
●協助準備營收、預算，並協助進行每月住房率預測、成本節約措施和成本效益支出。
●協助準備客房部的年度計畫，以便進行年度彙報。
●通過適當的培訓、輔導和/或指導，發展所有前檯員工的技能和效率，潛在的職涯成功和招聘。
