1. 幫助客戶解決UPS(不斷電系統)/solar inverter(太陽能逆變器)技術問題,並釐清產品技術相關責任,有時需要擔任業務與客戶間的橋樑,用客戶了解的語言協助處理技術問題,確保客戶能正常使用公司產品
2. 與供應商產品技術窗口,協助解決客戶產品異常、安裝與售後服務問題
3. 處理並改善客戶遇到的異常狀況,進而提昇客戶滿意度
4. 協助業務處理客戶所提出產品相關應用的技術問題,提供客戶技術支援服務
5. 協助業務人員在產品上的基礎知識訓練,並提供客戶在產品使用方面的技術訓練
6. 展會協助業務在展會做新產品推廣並讓來訪者了解公司產品
7. 協助分析DOA及RMA產品問題點
1. Provide UPS/solar inverter and batteries technical support to analyze failure, include wiring, installation, configuration, start up UPS/solar inverter operation and so on, to solve UPS/solar inverter application issues.
2. Serve as the suppliers’ window for technical support in order to solve product, installation and after-sales service problems.
3. Collect application requirement information to draft reports and finish root cause reports for closed UPS/solar inverter issues under investigation.
4. Provide product/application training to senior service, when required.
5. Coordinate with others in completing the assigned tasks, such as UPS/solar inverter Factory Acceptance Test based on projects in Lab