【About the Role】
In this role, you will be managing, supporting, and monitoring a wide variety of projects, along with ensuring operational excellence and customer experience for our Uber Direct customers. You need to love solving problems and breaking down barriers to help improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements, and help in the creation of efficient processes.
【What You’ll Do】
-Manage daily support operations, metrics excellency and customer experience policy implementation.
-Collaborate with stakeholders, including internal and external service providers to drive efficiency and continuous performance improvement.
-Support project management for various project initiatives to improve customer experience.
-Conduct data analysis and provide insights to surface customer voice and pain points, and process optimisations that drive improvement.
-Deliver recommendations to business owners and central teams on policies and process improvements.
【What You'll Need】
-Proficient in English and Chinese (spoken and written).
-Ability to analyze data, identify trends, relationships and to present said findings coherently and confidently.
-At least 2+ years professional work experience.
-Business Acumen: Understands direct and inverse relationships between key business metrics and is able to interpret metrics and financial data.
-Stakeholder Management: Establishes productive working relationships with immediate working team through to senior leadership.
-Problem Solving: Ability to understand problems, generate solutions, and recommend solutions and tradeoffs.
【上班時間】
週⼀⾄週五 10:00-19:00
【薪資待遇】
月薪50,000~60,000+月獎金
【Preferred Qualifications】
-Execution Excellence: Produces high quality work, manages multiple projects, meets deadlines, and has the ability to stay focused in a fast-paced environment
-Communication: Communicates clear and concise thoughts, both verbally and written, and collaboratively with team members and stakeholders
-Teamwork & Inclusivity: Works independently and asks for help when needed so as to avoid delays. Appreciates working with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment
