思科網路工程師，協作與語音
地點：二段460號18樓台灣台北市信義路4號 110
如需申請，請將您的英文履歷寄至 [email protected]
最低資格
• 2年技術經驗。
• CCNA、CCNP、CCIE 或同等認證。
• 公司將提供產品培訓
崗位職責
• 獨立解決廣泛、複雜、獨特的混合環境網路中的問題。支援來自多個團隊和現場的工程師並幫助他們解決問題。
• 作為大客戶網路問題解決的焦點，並為思科面臨風險的關鍵客戶提供技術領導。
• 有效管理思科實驗室當前和未來的需求，以調試廣泛而複雜的問題。
• 內容開發 撰寫 Techzone、CCO（白皮書），為思科工程社群做出貢獻，以簡化客戶的支援體驗。
• 工程合作夥伴關係推動產品可維護性、新產品/功能孵化、現場品質/熱門議題等方面的改進。
• 人才發展對技術諮詢工程師進行培訓計畫/指導工程師。
職位需要
• 擁有網真、CUCM、MS、VCS、語音通訊管理器和硬體的經驗。
• Webex Meetings 經驗。
• 設計並提供 HCS 環境解決方案，以實現端對端協作部署。
• 第三方整合（如 VOSS-4UC、E-Gain 產品）的故障排除。
• CUCM、IMP、Unity Connection、Expressways 和網關的故障排除和設定。
• 為客戶建立客製化架構以進行第三方整合。
• 排除網真呼叫的視訊和語音相關問題。
• CUCM、IMP、Unity Connection、Expressways 和網關的故障排除和設定。
• 設定和解決與 CUCM、TMS、TPS、Conductor、CMS 和 Telepresence 端點相關的問題，以啟用語音和視訊通話。
• Expressway-Core、Expressway-Edge、CUCM 和 DNS 伺服器上的移動和遠端存取的設定和故障排除。
• 思科網真沉浸式和非沉浸式設備的設定和故障排除，以實現網真呼叫功能。
• 管理團隊並對團隊進行新技能的訓練。
• 處理 CAP 和 RRR 客戶的戶口。
• 作為合作夥伴和 BU 之間缺陷和研究相關問題的調解人。
• 在技術區工作，建立技術文檔，以便在故障排除時作為參考。
• 致力於 IC 數位化，以自動從日誌中自動偵測問題。
• 為新入職人員提供流程和產品培訓，使他們能夠勝任。
Cisco Voice Engineer, Collaboration & Voice
Location: 18F, No. 460, Sec. 4, Xinyi Road, Taipei 110, Taiwan
To apply please send your cv in English language to [email protected]
Minimum Qualifications
2 years of technical experience.
CCNA, CCNP, CCIE or equivalent certification.
Product training will be provided
Job Description
Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.
Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.
Effectively manage the current and future requirement for Cisco lab to debug broad and complex problems
Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers.
Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc.
Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
Job Requirement
Experience on Telepresence, CUCM, MS, VCS, Voice communications manager and hardware.
Experience on Webex Meetings.
Design and providing solutions to HCS environment for end-to-end collaboration deployment.
Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products.
Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and Gateways.
Creating tailored architecture to customers for third party integrations.
Troubleshooting Video and Voice related issue for Telepresence Calls.
Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and Gateways.
Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
Handling team and pertaining training to the team with new skills.
Handling escalations for CAP and RRR customer accounts.
Working as mediator between partners and BU for defect and research related issues.
Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.
Working on the IC-Digitization to automate the issue detection from the logs automatically.
Giving Process and Product training for new joiners and make them competent.
