ABOUT THE ROLE
The position of Clinical Product Specialist, Electrophysiology (EP), provides field/remote clinical, technical & educational support in EP to assigned accounts across Taiwan. The primary focus is to support new therapy introduction of Pulsed Field Ablation through our future launch of the FARAPULSE™ system, demonstrating clinical expertise to influence superior outcomes. Frequent travel will be required.
WHAT WILL YOU BE RESPONSIBLE FOR?
• Utilizing your technical knowledge of:
o The field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomic mapping principles to provide:
Clinical support including basic troubleshooting, and clinical guidance to diagnose and treat cardiac arrhythmias.
Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias.
Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists, and Nurses
• Travelling as required to meet customer demand for the services described above.
• Attending cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training/advice to physicians on clinical attributes/techniques associated with Boston Scientific electrophysiology products including:
o Providing clinical support for a full range of Boston Scientific EP.
• Developing a deep understanding of the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, and participation in conferences) to make new contacts in other departments within the hospital and all stakeholders to ensure that products are trained and utilized in accordance with the Directions for Use.
• Ensuring timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
• Responding to complex customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Completion of relevant administration including reporting, stock validations, and inventory management
• Attending meetings, conferences, and exhibitions as required to promote Boston Scientific products and services.
• Being available to support the broader Taiwan Rhythm Management business on an as-needed basis.
SKILLS AND QUALIFICATIONS
• Previous clinical case experience within electrophysiology/rhythm management essential
• Strong technical and clinical skills
• Proven experience in building and maintaining customer relationships.
• Proven ability to absorb complex technical information, apply this knowledge in the field, and share the experience during the team meeting.
• Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
• Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping or cryoablation. Troubleshooting skills and experience in EP.
• Desired qualifications IBHRE EP, IBHRE Pacing
