As a customer service coordinator, you will be responsible for day-to-day interface with customers, distributors, sales organizations and internal departments.
You will provide technical liaison and responsive service to all customers to include the coordination of solutions to performance of quality defects in addition to helping the organization meet and exceed business sales objectives through account management.
As a member of customer service team, you will assist and support designated customers as required to ensure the highest level of customer service. You will retain full ownership of your assigned accounts to include understanding your customer needs and assist sales in managing every aspect of that account.
Because of the relationships you will establish with your accounts you will engage in proactive calls to solicit information, purchase orders, RFQ’s and market or competitive information to help us better understand how we can capture more business with the intent to increase that account’s total revenue value to the company.
Duties and Responsibilities:
1.Act as a liaison between customer and internal departments to resolve customer queries with the development of a broader understanding of a problem from beginning to end and to ensure that customer communications are maintained throughout this entire process
2.Handle quotes process via sales cloud and respond to customer timely
3.Handle sample request align with sales and comply with policy/procedure
4.Establish effective way to handle order process to replace manually entry to eliminate human error & improve working efficiency
5.Handle customer PO pull in, push out, cancellation, drop shipment request, delinquent order comply with policy/procedure
6.Handle customer inquiry(spec., environmental survey, product data,...) and portal with timely response
7.Handle operational/order schedule/logistic task to bridge good communication among factory/customer
8.Handle customer corrective action request (quality/logistic related) and follow up with QA/logistic/warehouse department to provide corrective report and follow up RMA and replacement
9.Manage monthly POS & Inventory report provided by distributors for business review
10.Handle distributor shipment & debit program from quote to order, process claim timely; Handle distributor scrap program semi-annually
11.Handle order price change based on term's & condition's and/or product line price strategy
12.Develop relationship and establish strong rapport with your internal/external counterparts by constant interface for good alignment
13.Equip solid inside sales skill and business trading knowledge to align with sales team to exceed business goal by establishing effective operation procedure and continuous improvement
14.Obtain business sensitivity and knowledge to fulfill customer specific "Supplier Performance Evaluation" standard to get highest business award by best-in-class service
15.Other duties as required
#Korean
#CustomerService
#InsideSales
#SalesCoordinator
#CRM