1. 協助客戶解決設備裝置異常問題。
2. 負責客服系統上的回覆
3. 具溝通協調能力,電子、電機科系資訊等相關科系畢業
4. 客戶關係維護及客訴處理。
5.判斷問題歸屬硬體或是軟體
客服工程師是公司售後服務的重要職位,負責協助客戶解決產品使用上的問題及提供技術支援,未來在科技產業的發展趨勢下,此職位將持續受到重視。
歡迎符合條件之人士提出申請,並期待與您共創未來。
1.Assist customers in resolving abnormal device issues.
2.Responsible for responding to inquiries on the customer service system.
3.Possess communication and coordination skills, graduated in electronics, electrical engineering, or related fields.
4.Maintain customer relationships and handle complaints.
5.Determine whether the problem lies with hardware or software.
Customer Service Engineer is an important position in the company's after-sales service, responsible for assisting customers in solving product usage problems and providing technical support. With the development trends in the technology industry, this position will continue to be valued. Qualified candidates are welcome to apply, and we look forward to creating the future together with you.