About the company
Novo Nordisk is a global healthcare company with 100 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, hemophilia, growth disorders, rare diseases, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 55,000 people globally and markets its products in more than 170 countries.
As part of a globally successful pharmaceutical business, Novo Nordisk Taiwan is a high-growth affiliate with an exciting growth trajectory and pipeline in new products and therapy areas in the coming years. We proudly live our purpose of improving the lives of patients within the therapy areas our products treat and put both patients and people firmly in the centre of everything we do.
關於本公司
諾和諾德是一家全球醫療保健公司，擁有百年的糖尿病護理創新和領導經驗。這個傳統為我們帶來了豐富的經驗和能力，讓我們也能夠幫助人們戰勝肥胖症、血友病、生長障礙、罕見疾病和其他嚴重慢性疾病。諾和諾德總部位於丹麥，全球擁有超過55,000名員工，產品在170多個國家銷售。
作為一家全球成功的製藥企業的一部分，諾和諾德台灣是一家高成長的子公司，未來幾年在新產品和治療領域的發展計劃中具有令人興奮的增長潛力。我們自豪地實踐使命，改善我們產品治療的治療領域中患者的生活，並將患者和員工放在我們做事情的中心位置。
Key Responsibilities:
The CRM Specialist / Supervisor is responsible for customer data management by establishing simple and effective processes to collect, verify, maintain, and govern customer data across multiple customer-related platforms. Additionally, he/she is responsible for delivering frontline metrics within customer data domain to drive superior customer engagement and data quality.
Job Description:
Primary: Customer Data Management:
Manage and ensure integrity and validity of customer data across all customer-related platforms .
Implement and maintain ONEHCP data solution.
Ensure compliance with data privacy regulations and company policies.
Optimize data collection and management processes.
Secondary: Frontline Metrics
Collaborate and align with commercial stakeholders to establish reporting frameworks.
Provide routine reports on qualities of customer data to relevant stakeholders.
Drive process and system improvements by collecting and synthesizing.
stakeholders' feedback.
Qualifications/skills:
Bachelor's degree in Business Administration, IT, Data Analytics, Economics (incl. statistics) or related field.
Proven experience in CRM platform management such as Veeva, Salesforce, Microsoft Dynamics or similar.
Experience with data governance and compliance.
Strong data and analytical skills and experience with reporting tools such as Qlik, Power BI and Tableau.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
在諾和諾德，我們認識到僅僅立志成為世界上最好的公司已經不夠了。我們需要立志成為最合適世界的公司，而我們知道這只有在擁有具有不同視角、背景和文化的才華員工的情況下才能實現。因此，我們致力於創建一個包容性文化，慶祝我們員工、我們服務的患者和我們所處的社區的多樣性。因為一起努力，我們共同改變生命。
