PRIMARY OBJECTIVE
The Senior Client Development Manager is responsible for actively developing key and long-lasting relationships with our VIC and delivering an exceptional luxury experience. This will include the successful ongoing delivery of our VIC programs and design of future programs and activations, as well as the working closely with the stores to deliver an elevated experience throughout the customer lifecycle.
JOB DUTIES & RESPONSIBILITIES
Client Presentations
• Client events planning, animation creation/diversify; vendor sourcing, on site set up, facilitation & dismantle
• International client events planning, arrangement, cross functions collaboration to maximize result
• Develop a yearly vision & strategy for all client presentations with clear client + KPI targets and data analyze
• Monitor and be accountable for the planned + actual spending per client presentation within the store network
• Evaluate the effectiveness of each client presentation. Consolidate and share post evaluations and best practices within country network in a timely manager.
• Implement clear vision/actions on VIC SALONS
Identify, propose and discuss partnership client event formats with countries to ensure the continual recruitment of high potential clients.
High End Clients Experience
• Develop a clear strategy to recruit + nurture the development of VIC’s from identifying high potential walk-in’s to developing strategic partnerships.
• Establish a common annual planning + tracking operations for VIC management across the zone.
Client State of Mind
• Develop a network of in-store clienteling / correspondents to recruit, develop and retain high end clients through the zone store network based on store profile and country priorities.
• Monitor the usage and development of various CLIENT tools in stores in support of clienteling efforts.
• Establish clear operations procedures for the management of the VIC SALON while optimizing the activities and the salon decoration / design.
• Nurture, educate (via specific training programs) and share clienteling best practices throughout the network.
• Ensure in-store operations targets are met for data collection
KEY REQUIREMENTS & COMPETENCIES
• Customer focused with strategic business acumen and analytical skills
• Excellent planning + organization skills with a drive to meet deadlines / budget control
• Strong interpersonal & communication skills. Proactive problem solving with a can-do attitude. Fluent in English and Mandarin.
• Personable with a high level of curiosity, initiative and a positive service attitude
• Team Player
