作為一個 飯店營運經理 最主要的責任是維持好的現場營運。我們相信你本身就是一個很棒的飯店大使，樂觀、充滿活力並且尊重每一個人。你能引導、訓練和啟發你的團隊提供卓越的服務；創造機會提高我們的營利到最大化並控制開銷；無時無刻確認客人及員工的安全。
確保能滿足客人的期待，你會:
➼ 歡迎客人並協助他們完成辦理入住或退房。
➼ 維護飯店環境並確認整潔與舒適。
➼ 了解周遭好吃好玩又有趣的地方，可以介紹給大家知道。
➼ 能處理訂單等相關行政工作。
➼ 配合公司營運管理流程。
關於管理職責，你需要:
➼ 領導、鼓勵和激勵大使們在日常的營運工作，並給予支持。
➼ 理解並認同我們的品牌價值。
➼ 輔導及訓練大使，協助其個人發展及潛能開發，並於每月給予反饋。
➼ 擁有良好的決策和解決問題的能力。
➼ 協助規劃班表，確保有足夠人員並分配好營運工作。
➼ 對自己的工作負責，並有計畫、有條理的完成。
➼ 了解政府對飯店的要求以及頒訂的相關法令。
餐飲方面，你需要:
➼ 和團隊夥伴一起服務客人。
➼ 充分了解我們的銷售系統。
➼ 對我們販售的產品有充分的理解，並能確保品質。
➼ 管理控制每天的餐飲營收，制定並推動達成每月目標。
為達到營收最大化，你要:
➼ 在服務客人的同時亦能創造其他附加營收價值。
➼ 作為房務及工程人員之間良好的協調者，以確保我們的飯店每處都是在最好的狀態。
➼ 報備每日營收及現金交接。
成本控制，你會:
➼ 管理並採購營運所需的食品或是器具。
➼ 確保存貨量的充足並減少浪費。
➼ 尊重你的工作場所。
關於全職排班...
➼ 早班 06:45 – 15:15
➼ 晚班 14:45 – 23:15
➼ 大夜班 22:45 – 07:15 (視營運需求)
As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally, you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.
Stewardship - you will:
- lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- ensure a sound understanding of citizenM brand values
- coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- demonstrate excellent problem analysis skills and decision making
- create shift schedules, ensure adequate cover at all times, and assign daily tasks
- be responsible for your own personal planning and work organization
- ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
Ensure Guest Satisfaction - you will:
- welcome our guests and help them check in and check out at the kiosks
- maintain the hotel environment to ensure a clean and comfortable experience
- know the places to shop, eat, drink, club and generally experience the best the city has to offer
- handle reservations and process administrative matters
- work with our Hotel Management System
- manage daily SocietyM meeting rooms and functions where applicable
Food and Beverage - you will:
- work with the team to serve our guest canteenM
- work with Point of Sale system
- demonstrate exceptional product knowledge of canteenM and guarantee quality
- manage daily f&b revenue targets and drive commitment to monthly results
Maximize Revenue Opportunities - you will:
seek opportunities to generate revenue while providing added value to our guests
coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
report daily hotel revenue and be responsible for the handling of cash
Cost Control
You will:
manage the purchasing of all food and beverage items and hotel operating equipment
manage stock in line with fluctuating levels of business, minimizing waste
ensure the respect for the property in which you work
Your shift:
Fulltime: morning or afternoon shift, with the possibility to do night shifts occasionally
