Key Account Lead
- 台北市信義區
- 經歷不拘
- 大學
The Key Account Lead is responsible for developing and executing the business strategic plan for responsible therapeutic franchises and delivering business goals. This position encompasses several key areas of responsibilities, including: Provide Strategic Direction and Leadership: Develop and implement account strategies aligned with the overall business strategy. Identify key growth opportunities within assigned key accounts and develop action plans to capitalize on them. Conduct regular business reviews with key accounts to assess performance, identify areas of improvement, and provide strategic recommendations. Collaborate with internal stakeholders to align account strategies across teams and functions such as Marketing, Sales and so on. Stay updated on market trends, competitive landscape, and industry regulations to proactively adjust account strategies. Provide effective people management by leading and inspiring a team, fostering a collaborative and high-performance environment, setting clear objectives, and providing guidance and support to team members. Develop Strong Customer Relationships and Foster Engagement: Build strong relationships with key decision-makers and influencers within assigned key accounts. Understand the needs, challenges, and goals of key accounts and tailor solutions that align with their objectives. Continuously engage with key accounts to maintain customer satisfaction, address concerns, and identify upselling or cross-selling opportunities. Act as a trusted advisor to key accounts by providing industry insights, market trends, and innovative solutions. Drive Revenue Growth and Business Development: Achieve and exceed sales targets by effectively managing the assigned key accounts. Identify and pursue new business opportunities within existing key accounts and expand the account portfolio. Collaborate with the sales team to develop targeted sales strategies, promotional campaigns, and pricing strategies. Drive contract negotiations and ensure mutually beneficial agreements with key accounts. Account Planning and Execution: Develop comprehensive account plans for assigned key accounts, outlining objectives, strategies, and tactics to drive growth and meet revenue targets. Conduct regular account planning meetings to align key stakeholders and ensure consistent execution of account strategies. Collaborate with cross-functional teams to ensure seamless execution of account plans. Track and report progress on account plan milestones, objectives, and KPIs to management and relevant stakeholders. Customer Satisfaction and Retention: Foster a customer-centric approach by consistently delivering excellent partnership and support to key accounts. Monitor customer satisfaction levels, gather feedback, and implement measures to enhance customer experience. Proactively address any customer concerns or issues and ensure timely resolution. Conduct periodic business reviews with key accounts to evaluate their satisfaction, identify opportunities for improvement, and develop action plans accordingly.