You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Responsibilities:
－Provide call service to corporate client and speak fluently to our corporate client in Mandarin and English
－Responsible for e-mail handling from corporate client
－Deliver extraordinary care, on calls, to a wide range of American Express corporate customers with a variety of requests
－Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
－Meet and exceed quality goals, compliance regulations and productivity targets
－Re-prioritize to adapt to the ever changing environment
－Other duties as assigned by Leader.
Qualifications
－College/University degree
－Have Fluent English speaking and written skills both English and Mandarin
－Be Punctual and responsible
－Action plan taken upon management's advice
－Problem solving skill with strong attention to detail
－Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
－Must have strong time management skills and the ability to work under pressure and with limited supervision.
－Well communication. Ability to effectively communicate American Express concerns while ensuring customers that they are valued.
－Computer literate with a solid working knowledge of current internet technology and the ability to research information for business related purposes. PC skills, ie, －－Microsoft Word, Excel, PowerPoint
－General commercial/banking or credit card industry knowledge
－Honest, patient, responsive and with good integrated personality
－Must be willing and able to overtime or work any shift within our hours of operations. And the shift might adjust to rotational shift if organization restructure.
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
－Bonus incentives
－Support for financial-well-being and retirement
－Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
－Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
－Generous paid parental leave policies (depending on your location)
－Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
－Free and confidential counseling support through our Healthy Minds program
－Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
