Level: Junior/Entry
Major Function:
To ensure that the quality of service, and tasks responsible for, and undertaken, are in accordance with Industry Legislative Requirements and Company Policy, Procedure and Standards
Qualification & Skills
Required
1. Strong communications skills both written and orally
2. Some previous experience in management and coordination of people and resources
3. Very organised and able to handle large amount of information
4. Be able to work under pressure and to meet deadlines
5. Have “systematic thinking” and the ability to follow written procedures and instructions
6. Be able to work as part of a team but also on own initiative
7. Be customer focussed and determined to deliver the best service possible
Desired
1. Degree or master’s degree level qualification in technical subject.
2. Some Quality or HSE qualifications, or membership to professional bodies (CQI, IRCA, IOSH)
3. International work and/ or living experience or ability to speak a second language
4. Experienced in coordinating with plant QAQC checks and inspection.
5. Quality and HSE Training (e.g., ISO, Senior First Aid)
Duties & Responsibility
1. Coordination of QA/QC operations and allocation of technical resources on projects / assignments
2. Manage 2nd and or 3rd party inspection activities. This involves working closely with Buyers, Expeditors and Suppliers to ensure that inspectors are available when parts and equipment are ready for inspection
3. Manage internal system and Database including:
• Create and manage client, client contracts & projects
• Create new assignments into IGRIS; controlling and maintain existing database.
• Ensure appropriate assignments, internal, external and customer supplied documentation / information are accurately entered into system on receipt
• Create and manage inspector / personnel records, qualifications, contact details, CVs.
• Create and manage vendor database.
4. Training, coaching and mentoring of system to new users in the company and existing team / employees
5. Record and review new customer scopes of work and provide appropriate response as per company policy
6. Technically review inspector submitted GQS Inspection reports; manage system entry and issuance of reports to client
7. To ensure all client or third-party non-conformances are recorded on GQS Sharepoint and processed in a timely manner by the responsible parties.
8. Quality checks, review, and control issuance of all paperwork on inspection reports associated with the job responsibility
9. Meticulous in behaviour & approach to document / report review and acceptance process undertakings
10. Attend client meetings as necessary to manage and coordinate work at the request of the client
11. Assure technical resources including subcontractor operations are carried out safely and professionally and overseeing quires, issues on safety & contracts of the inspectors
12. Interface between Project, Subcontractors and Customers. Maintaining a good relationship with all day to day working staff and wider supplier and client base.Supporting field QA Engineer and QC Inspection personnel with assignments.
13. Customer Performance Management through the GQS customer feedback process
14. Working with Client Quality Engineers, and others, to ensure Client quality requirements are communicated and understood by the vendors / suppliers / inspector coordinators / inspectors
15. Remain aware of our client vendor’s quality performance and feedback good and bad performances
16. Develop efficient processes and systems to manage all activities undertaken
17. Act on business development opportunities internally (continuous improvement initiatives) and externally (winning new work)
18. Ability to build relationships and negotiate with internal and external contacts.
19. To ensure the administration, planning and co-ordination of all company / client records conforms to GQS Quality Management System procedures