※提供優於多數非技術職之工作獎金。 ※在職之專門人員訓練，培養工作專業。 ※工作能力強則均薪高，非齊頭式Bonus。 『工作簡述』 　－國際金融平台用戶服務(文字/電話)。 　－線上提供用戶即時諮詢並妥善處理客訴問題。 　－用戶關係維繫及活動推薦、說明。 　－跨部門合作與溝通。 『在職培訓』 　－培訓期約3個月，期間正常上下班(9-18)，薪資照領。 　－學習領域專業知識、文字與對話邏輯、系統操作。 　－順利通過培訓考試，"額外"獎勵「培訓津貼10,000」（需出勤正常&測驗合格） 『薪酬組成』 　－基本薪33,000(培訓期) 　－每月額外Bonus組成-紀律津貼、服務品質、績效表現等各項考核（依個人工作呈現，獎金依表現正向成長）。 　－月均薪(基本薪+獎金)正常可達53,000 up。 　－夜班津貼500/日。 『特　　點』 　－B2C網路平台，非博奕產業。 　－通過轉正測驗，即享有預給特休10天。 　－無需加班或陌生銷售，並提供優於同業的服務、績效獎金。 　－排班彈性(無假日禁休)，休假天數視當月假日天數而定。

作為 VERVE 的品牌聲音第一線，您不只是客服，更是品牌大使與顧客關係的建立者。您將在充滿活力的電商與零售環境中，直接面對我們的核心客群，您的專業與熱情將直接影響顧客對 VERVE 的品牌忠誠度與滿意度。您是我們聆聽顧客心聲、優化產品與服務最重

- e-Channel Reconciliation and Complaint Handling Officer - Job Brief: The e-Channel Reconciliation and Complaint Handling Officer is the first point of contact for bank customers, providing exceptional service and support while effectively addressing and resolving customer complaints. This role involves handling inbound and outbound calls, managing customer inquiries, and ensuring customer satisfaction while adhering to regulatory and bank policies. Job Responsibilities: • Customer Service: - Answer inbound calls from customers promptly and professionally. - Provide accurate information about bank products, services, and procedures. - Assist customers with inquiries, account management, and transaction processing. - Handle customer complaints empathetically, investigate issues thoroughly, and provide timely resolutions. - Maintain a positive and helpful attitude even in challenging situations. • Complaint Handling: - Receive and register customer complaints through various channels (phone, email, social media). - Investigate complaints by gathering information, interviewing relevant parties, and reviewing documentation. - Analyze complaint data to identify trends and root causes of issues. - Escalate complex complaints to appropriate departments or supervisors for resolution. - Follow up with customers to ensure their complaints are resolved satisfactorily. • Regulatory Compliance: - Ensure adherence to regulatory guidelines and bank policies for complaint handling and customer service. - Maintain accurate records of customer interactions and complaints. - Stay informed about changes in regulations and industry best practices. • Quality Assurance: - Participate in call monitoring and quality assessment programs to improve performance. - Provide feedback to team members and identify areas for improvement. - Contribute to the development and implementation of customer service strategies. • Reconciliation: - Perform daily reconciliation of all e-channel transactions. - Escalate and address any discrepancies or errors with the appropriate departments to ensure timely resolution. - Generate a comprehensive daily report documenting the status of all e-channel transaction reconciliations. Job Requirements: • Education: - Minimum Bachelor Degree. • Experience: - 1-2 years of experience in customer service, call center, or complaint handling. - Experience in the banking or financial services industry is a plus. • Language Skills: - Fluent in Mandarin (Taiwan), Bahasa Indonesia, and English. • Skills: - Excellent verbal and written communication skills to effectively interact with customers and colleagues. - Strong interpersonal skills to build rapport, show empathy, and resolve conflicts. - Ability to analyze problems, identify solutions, and make sound decisions. - Commitment to providing exceptional customer service and ensuring customer satisfaction. - Ability to actively listen to customers, understand their concerns, and respond appropriately. - Ability to manage multiple tasks simultaneously and prioritize effectively. - Ability to adapt to changing situations and handle unexpected challenges. - Ability to collaborate effectively with other team members and departments. - Demonstrate strong integrity, professionalism, and a commitment to maintaining customer confidentiality at all times.

1. 處理來自電話、傳真和/或郵件的申請案件，如：個人資料變更/查詢/請求，以及協助提供本公司政策/規則之說明與解釋。 2. 處理違反本公司規範之案件。 3. 具有客戶服務基礎與精神，能自動自發並掌握積極時間管理能力，自主完成案件及抗壓性。

1. 協助業務執行、客戶服務和資料管理等相關事務。 2. 國內外客戶聯繫並安排提送海/空運貨物進出口需求。 3. 處理國內外客戶之海/空運貨物進出口事宜。 4. 客戶出貨聯絡，協助業務人員 維繫客戶關係。 5. 協助追蹤貨物狀況與國內外客戶郵件回覆。 6. 文件整理及歸檔 7. 主管交辦事項

【職務內容】 1. 精通產品功能以及操作方式。 2. 熟悉產品業務邏輯及各種常見問題的解決方法。 3. 協助新客戶線上教學(中英文)。 4. 提升優化客戶服務流程。 5. 歸納分類客戶各類型問題，及時將問題傳遞給對應相關人員。 6. 跨部門合作，有效快速的追蹤問題與管理。 7.定期記錄及追蹤客戶使用狀況。

【工作內容】 1. 第一線回覆B2B客戶需求，進行問題排查，並提供解決方式或提報給相關單位。 2. 協助處理日常業務及主管交辦事項。 【需求能力】 1. 具備獨立的英文讀寫能力，在即時通訊軟體上以英語文字形式與客戶應對。(工作中80%需要使用英文讀寫) 2. 對問題的理解能力與邏輯觀念佳，主動積極有責任感。 3. 抗壓性高，具備團體合作特質及對客戶服務有高度熱忱 --------------------------------------------------------------------- 【Job Responsibilities】 1.Serve as the first line of support for B2B clients by responding to inquiries, troubleshooting issues, and either providing solutions or escalating to relevant teams. 2.Assist with daily operations and tasks assigned by supervisors. 【Requirements】 1.Strong English reading and writing skills, capable of communicating with clients via instant messaging in English. (English will be used in approximately 80% of daily work) 2.Strong problem-solving skills with a logical mindset; proactive, responsible, and detail-oriented. 3.Ability to work under pressure, with excellent teamwork and a strong passion for customer service.

Function Description: The Customer Service Engineer is responsible for the machine-related service tasks, which include: • Machine installation • Commissioning of machines. • Execution of machine maintenance. • Perform machine troubleshooting. • Machine upgrade and retrofit • Provide on-site training for customers. • Prepare written reports in full of the service activities, and an explanation of the trouble process details. • The candidate will need to travel within Taiwan (80%) or overseas(20%). CS Business Development: • Active potential spare parts sales and promotion of service maintenance opportunities during service calls. • Work closely with the Customer Service and Sales team.

歷 - 具備一年以上客服相關工作經驗者尤佳 - 在處理困難情況和客戶時，具有高度的耐心和包容力 - 良好的團隊合作精神 - 良好的人際溝通技巧，具服務意識及積極態度 - 良好的問題解決能力 - 熟悉電腦操作，需擅長使用 Microsoft

【工作內容】 1. 第一線回覆B2B客戶需求，進行問題排查，並提供解決方式或提報給相關單位。 2. 協助處理日常業務及主管交辦事項。 【需求能力】 1. 具備獨立的英文讀寫能力，在即時通訊軟體上以英語文字形式與客戶應對。(工作中80%需要使用英文讀寫) 2. 對問題的理解能力與邏輯觀念佳，主動積極有責任感。 3. 抗壓性高，具備團體合作特質及對客戶服務有高度熱忱 --------------------------------------------------------------------- 【Job Responsibilities】 1.Serve as the first line of support for B2B clients by responding to inquiries, troubleshooting issues, and either providing solutions or escalating to relevant teams. 2.Assist with daily operations and tasks assigned by supervisors. 【Requirements】 1.Strong English reading and writing skills, capable of communicating with clients via instant messaging in English. (English will be used in approximately 80% of daily work) 2.Strong problem-solving skills with a logical mindset; proactive, responsible, and detail-oriented. 3.Ability to work under pressure, with excellent teamwork and a strong passion for customer service.

MaiCoin 客服人員 工作內容： 1.接聽客服專線、回覆客服信箱、使用線上即時對話系統(文字客服) 2.提供客戶產品說明及各項服務，解決客戶問題含客訴處理。 3.管理官方社群 4.整理客戶建議與反饋並提出改善方案，追蹤相關部門處理狀況與進度

In this role, you have the opportunity to Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of services business and sales business. You are responsible for • Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality. • Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively. • Support services business • Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities. • Provide service support to team members as required, Focus on good team work. • Prepare and provide kinds of Service Report on an accurate and timely basis • Other tasks assigned by team & company You are a part of Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales, Modality Sales & other services related teams. To succeed in this role, you should have the following skills and experience: • Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major • Strong communication skill • Clear and logic thinking • Ability to handle multi tasks • Good execution skill • Excellent English skill in reading and listening (training will be delivered in English) • Willing to take responsibility and travel between accountable customers • Self-motivation and self-management • Fresh graduate is better • 0-1 year's work experience of customer service in healthcare industry or medical information system is a plus • Major working area is Southern Taiwan. Hometown in Southern Taiwan is preferred In return, we offer you A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. 在 Philips 擔任服務工程師，您將有機會： 與創新同行。幫助改善人類生活的同時，也不斷地成長與突破自我。 運用你的專業成為一位可信賴的夥伴，讓每一天的工作都創造價值：  規劃並提供高品質的客戶服務，包括：設備安裝、保養及維修等；專注於服務效率與品質，守護醫院中醫療設備的穩定運作。  作為可信賴的合作夥伴，持續建立並維護客戶關係：對所屬客戶的服務品質負責，確保服務流程的有效執行。  與前端業務合作，將產品的好讓客戶知道。是飛利浦產品推廣大使。  參與培訓計劃，持續增進專業知識與技能，不斷精進醫療設備技術領域的know-how，成為設備達人，是客戶可信賴的設備顧問。  與團隊夥伴互相支持合作，共同學習成長，一起讓工作與生活共好。  準時並準確地準備及提供各項服務報告。  完成公司指派的專案及工作任務，透過多方面的實務經驗累積自己的多元超能力。 系統化培訓流程  入職導引: 快速掌握公司文化、角色定位與醫療安全規範，建立專業素養與使命感。  線上培訓課程: 提供數位學習平台進行E-Learning，包含產品知識影片及情境模擬教學。  基礎技術訓練: 包含設備原理、設備架構、維修模擬實作，奠定扎實的技術基礎。  現場實習與導師制度 : Mentor 導師帶領，實地參與現場作業，快速提升實戰能力。  國外進階訓練:前往原廠接受專業訓練，拓展國際視野，並取得專業技術認證。 我們提供的不只是工作，而是一條職涯之路  完整的培訓資源: 結合線上學習與海外原廠訓練，確保學員獲得最新技術和知識。  實戰導向的教學: 實際參與醫療現場服務工作，從挑戰中學習，強化解決問題能力。  清晰的職涯發展規劃: 提供明確的職業發展路徑和專業晉升機會，讓每一步都能看見未來。 適合這樣的你  喜歡動手實作與技術挑戰  熱愛分析問題、解決問題的成就感  擁有良好溝通力與團隊協作精神  渴望參與改善醫療、守護健康的使命感 應徵方式: 請將你/妳的履歷表和自傳寄至 [email protected]; 合適者將於7個工作天內主動聯繫，不合適者將不另行通知。

【職務內容】 1. 會員招募經營-規劃官方網站與商城會員招募活動與行銷執行溝通，以及會員行銷活動成效分析並生成報告與優化策略 2. LINE OMO經營-整合產品傳播、通路推廣、會員招募、消費者服務等不同需求，發展與規劃設計行銷溝通內容。 3. 系統整合專案管理-發展與導入相關數位工具以及系統優化轉換與整合 4. 分析會員生態總數據-根據會員行為及貼標數據進行分眾、分層，制定精準行銷策略。 5. 多渠道會員行銷管理-管理電子郵件、自動化營銷和社交媒體活動，確保訊息一致。 6. 提升會員體驗與提升忠誠度-收集客戶反饋，優化客戶互動流程，增強品牌忠誠度。 7. 支援CRM客戶服務相關流程與協作 8. 主管交辦任務。 【職務特質】 具備高度的細心與謹慎度，擁有強大的內心素質與極高的耐性、高度的情緒智商，且對文字靈敏度高，擅長用有邏輯的文字溝通。 具備快速學習和適應新事物的能力，主動積極與良好的問題解決能力和團隊合作精神 具備溝通能力、工作邏輯清晰、團隊意識強及配合度高

1. 空運進口作業。 2. 與航空公司、報關行及卡車公司聯絡。 3. 國內及國外帳單的製作與應付帳款請款作業。 4. 與國外分公司或代理聯絡、發送文件並進行核對。 5. 根據公司程序滿足 KPI 標準。 6. 其他主管指派的事項。

我們希望你具備 1. 具備至少1年的客戶服務經驗 2. 充分的英文、中文的口語表達能力，優秀的電話客服禮儀尤佳 3. 能夠舉一反三，具備靈活思考的能力 4. 積極主動、喜愛與人接觸 5. 具備良好合作態度及團隊精神，並富有工作激情、責任感 職

Work Location: Penang, Malaysia Job Type: Full-Time Industry: Customer Service / Outsourcing Services Salary Range: MYR 7100 -8000 Visa Support: Provided Relocation Support: Flight allowance + 1 week of free accommodation Job Description We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region. Key Responsibilities Provide professional support to customers via phone, email, and online chat in both Mandarin and English. Guide customers through online ordering and payment processes. Handle customer issues efficiently and escalate urgent matters when necessary. Accurately record customer information and strictly adhere to data security protocols. Collaborate with the team to continuously improve service quality. Achieve performance targets (KPIs) set by the company. Job Requirements Education & Experience: Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred). Fresh graduates are welcome to apply. 6+ months of customer service experience (in any industry) is a plus. Language Skills: Native-level Mandarin (clear pronunciation, fluent communication). English level B2 (fluent in speaking and writing). Soft Skills: Customer-oriented with patience and empathy. Excellent problem-solving and active listening skills. Able to adapt to a fast-paced work environment. Technical Skills: Typing speed: 40 words per minute with 90%+ accuracy. Proficient in Microsoft Office. Employee Benefits ✅ Malaysian work visa support ✅ Relocation flight allowance ✅ 1 week of free accommodation upon arrival ✅ Multicultural working environment ✅ Career development opportunities #FullTime #CustomerService #Sales #BPO #BusinessProcessOutsourcing #CallCenter #ContactCenter #Teleperformance #TeleperformanceMalaysia #CareerGrowth #Promotion #KualaLumpur #Selangor #Johor #Sabah #Sarawak #CustomerSuccessSpecialist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Relocation

1業務與行銷文件管理與客戶回覆 2.商務流程作業(訂單、合約、報價單等)並協助對應ERP或CRM系統，維護正確性與即時性 3.客戶與合作夥伴聯繫 4.跨部門協調溝通 5.主管交辦任務 6.後勤支援與會議、展覽活動安排...等

1. 接聽客戶的訂單、諮詢電話； 2. 回覆客戶的郵件、社交網絡和其他線上平臺上的問題和訊息； 3. 整理和輸入客戶訂單資料以及協助配送部門； 4. 協助客戶解決問題和提供專業的解決方案； 5. 執行主管交辦的其它工作。 本職位將負責處理客戶的訂單、投訴和諮詢。這是一個非常重要的職位，因為客戶服務是公司成功的關鍵。此職位提供良好的發展前景，有機會晉升至更高級別的客戶服務管理職位。 如果您對此職位感興趣並符合要求，請提交履歷表。我們期待與您進一步討論此機會。 本公司為美商，除勞健保外，也有團保的保障，並提供第一年12天年假 (按比例) ，底薪14個月並年終獎金(1~3個月不等，按照個人績效) 及其他福利。 有經驗者薪資另議。 JOB DESCRIPTION- To ensure shipments leave the port in time for delivery to the destinations on time. Our export & import customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you have worked in a large customer service team, and wish to develop your leadership skills, this is a perfect opportunity to join CNW(Courier Network). CNW is US base company. In addition to labor and health insurance, we are also covered by group insurance, and provide 12 days of annual leave (pro-rata) in first year. 14 months basic salary plus year-end bonus and other benefit.

作為客服專員，你將扮演一個專業客服代表的角色，負責透過電話與客戶溝通，解答問題並提供優質的客戶服務。你需要具備出色的溝通技巧、耐心以及良好的問題解決能力。我們期待你能夠在高壓情況下保持冷靜，並提供用戶良好的服務品質。 【主要職責】 1. 協助用

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. • Work and assist the Sales team in managing their Customer pre & post shipment. • Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable) • Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. • Manage customer’s portal update and customized report if required. • Update customer production change requirement within Future System to optimize inventory planning. • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

1. 執行公司客戶服務流程（成本、品質、交期控制…等），提供客戶業務相關需求，管理訂單進度，以達成客戶交期； 2. 客戶關係管理(CRM) ，以促進公司銷售目標達成; 3. 協助客戶在 Avery 跨國/跨區域的團隊合作及各項業務需求的推動及執行； 4. 參與公司在職訓練和各項專案計劃； 5. 完成主管交付工作及團隊活動；

1. 主導國際認證專案執行： 負責產品認證專案的全面管理，涵蓋從案件啟動、文件準備、測試安排到最終證書取得的每個階段，並確保專案進度、時程與品質得到充分掌控。 2. 執行技術文件審查與測試安排： 根據各國法規要求，進行技術資料初審、測試項目規劃並協調測試排程，確保認證流程準確且順利完成。 3. 跨部門與國內外單位溝通協調： 作為專案樞紐，協調客戶、實驗室、認證機構以及內部團隊的溝通，確保專案順利推進並解決過程中可能出現的各種障礙。 4. 客戶服務與法規研讀應用： 作為客戶案件的主要聯繫窗口，提供即時的認證諮詢服務，包括解答客戶對認證流程、法規要求及技術規範的疑問。同時持續研讀各負責國家的產品認證法規、流程與適用產品範圍，並將其轉化為部門知識資源。 5. 支援認證服務推廣與對外溝通： 在有業務需求時，協助參與對外的客戶交流與服務推廣活動，並根據需求提供專業的說明與實務經驗。 1. Lead International Certification Project Management: Handle the complete management of product certification projects, covering every step from project start, document preparation, test arrangements to getting the final certificates. Make sure project progress, timeline, and quality are well controlled. 2. Review Technical Documents and Arrange Testing: Based on each country's rules, review technical materials, plan test items, and coordinate test schedules to make sure the certification process is accurate and completed smoothly. 3. Coordinate Communication Across Departments and International Partners: Act as the project center, helping clients, labs, certification bodies, and internal teams communicate with each other. Make sure projects move forward smoothly and solve any problems that come up. 4. Customer Service and Regulation Study: Serve as the main contact for client cases, providing quick certification consulting services, including answering client questions about certification processes, regulatory requirements, and technical standards. Also continuously study product certification rules, processes, and product scope for assigned countries, and turn this knowledge into useful department resources. 5. Support Certification Service Promotion and External Communication: When there are business needs, help with external client meetings and service promotion activities, providing professional explanations and practical experience as needed.