Based in Taipei, reporting to the Country Director - Taiwan, the Director – Sales & Ops (Student Placement), is responsible for strengthening/establishing IDP’s leadership position, of market share and customer experience, in the student placement space. The incumbent will lead a diverse team driving the achievement of Sales volumes and Operating/ Service performance metrics of currently 7 offices spread across over 7 cities, ensuring compliance in business process regulations / policies and reporting for SP and partnering with heads of destination & marketing operations enabling leverage of client relationships, training and marketing tools to deliver outstanding customer experiences.
The role is responsible for:
*Build and deliver the short-term & long-term SP goals to further strengthen/establish IDP's leadership position in the 6 serving destinations (Australia, US, Canada, New Zealand, UK and Ireland) basis identified priorities.
*Building strong & cohesive teams across branches and building a high performing team of Area/Office Managers.
*Leading the team at a functional and operational level, mentoring, coaching, motivating, communicating and driving employees for high engagement and excellent business results.
*Leading the development and implementation of country, destination and office-based lead generation and pipeline conversion business plans, aligned with country goals.
*Ensuring strong knowledge of the counselling teams on the destination (i.e. institutions, programs and immigration etc), via regular trainings and updates on the destination by the destination teams:
Building strong networks with clients across priority destinations through robust client engagement and relationship building initiatives.
*Leading the teams to provide outstanding service and support to customers, clients, and partners to achieve sales and market share targets.
*Partner with Marketing Operations to support the design, planning and execution of Marketing Operations strategies to strengthen IDP’s presence in the market via client events (offline & virtual), social media initiatives and thought leadership events/ conclaves.
*Building strong working matrix relationships and leverage Destination Heads, Marketing, People Experience, Finance leaders and other country staff to deliver optimal results.
*Ensuring effective and timely implementation of Global/ Regional projects.
*Represent the country at regional/ global forums (AIEC, Client partner events etc) as considered appropriate by the CD.
Essential requirements:
-Minimum 10 years of sales experience of which at least 5 years must be in multi office sales & operations team management preferably in multi-national organisations.
-Demonstrated skill in managing a team in a customer facing environment with experience in developing business plans, budgets and skills to monitor, review and report on progress.
-Proven ability to motivate, engage and lead own team to achieve business outcomes, contributing to overall country team's success.
-Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the ultimate goal of the organisation.
-Strong problem resolution skills.
-Experience in working with CRM systems.
-A strong, ethical leader who acts with integrity and in the best interests of the business and its people.
-Respects diversity in employees.
-Excellent presentation, communication and interpersonal skill.
Personal Attributes:
-Strong communication skills
-Acts in the best interest of the business
-Decisions are made and actions are taken with integrity
-Respect for management and team members – team oriented
-Honesty and accuracy in communication internally and externally
-Makes and keeps business commitments
-Takes responsibility for decisions and actions
-Builds constructive and productive relationships