THE PROJECT
Touch more customers by making Decathlon a go-to name for appealing and sustainable solutions dedicated to sport, fitness and well-being. Make my playground a land of talent at the service of Decathlon's human wealth.
RESPONSIBILITY 1 : Build and lead my commercial project that fulfils the needs of local people
- Decide on and implement my omnichannel commercial policy that allows me to touch more people and fulfils my people / planet / profit ambitions.
- Provide an omnichannel, sustainable product offering and a range of services expected by customers
- Act across all channels to get to know the people living in my zone and encourage them to visit or return, and engage with us to promote sport and physical activity.
- Commit to and develop omnichannel indicators and decide on the means required to achieve them.
- Promote eco-mobility among our customers, employees and partners.
- Ensure good relations with local institutions, prioritising in line with the issues for my zone.
- Co-develop my area's project.
RESPONSIBILITY 2 : Deliver the best possible experience to ensure customer satisfaction and sustainable performance
- Develop sales of our new or second-hand products as well as services, by our teammates / partners.
- Manage the "how to sell" which allows our customers to discover and buy our product and service offer on new or sustainable solutions.
- Deliver the satisfaction policy and Decathlon and partner services policy to fulfil customer needs.
- Ensure the safety of customers, teammates, goods, data and the respects of the procedures
- Offer solutions to extend the lifespan of products and customise the products.
- Coordinate people organisation, hourly performance and working conditions to enhance availability for customers and overall performance.
- Preserve our resources through the management of our site and our societal impact (waste, energy, transport, etc.).
RESPONSIBILITY 3 : Develop, motivate and take care of human capital
- Animate the managerial scheme ( Project team - individual, Mission, individual meeting, Remuneration, Performance ) by integrating the challenges of transformations.
- Develop a collective in the service of the project
- Respect and enforce all staff legal rules
- Take care of myself and my teammates by creating a motivating work environment.
- Decide on a current and future human structure consistent with my commercial strategy, my economic activity and our transformations (digital, data, sustainable development, departments, etc.)
Other Requirements:
- Retail management experience
- Mobility, open to work in different cities
