OBJECTIVE/MISSION
Sales Achievement:
•Consistently achieve and exceed the monthly individual and Boutique sales target by provide extraordinary service, selling skill and positive attitude base on sales process
•Good product knowledge and presentation skill in high standard to behave as Damiani Brand Ambassador. He/she ensures a unique client experience throughout all touch points.
•Successfully clientele and cultivate a new client base.
•Assist clients with Customer Service needs maintaining the brand’s high standards. •Adapt approach according to the client needs and motivations
•Negotiate and handle objections with ease
Client Relationship Management:
•Cultivate new and existing client relationships through exceptional service and Damiani CRM initiatives, partnering with Management to develop a plan for their clients and prospects
•Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
•Partner with Management to develop a plan to support, and participate to, in- store and offsite events and networking
•Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
Daily Boutique Operations:
•Understand and comply with all security and operational policies and procedures for the Damiani Group and boutique
•Assist in the merchandising and daily maintenance of displays and back-stock •Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
•Assist with special projects, as needed
•Reporting: Conduct brief and provide daily report for HQ and Local management. •Responsible for specific duty or any assignment
•Contribute the market environment information and competitor’s business activities and luxury market trends
待遇面議
