Responsibilities:
- Implement storage system structure to meet business requirements and performance goals.
- Set up field site Proof of Concept (PoC) configurations based on customized infrastructure.
- Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance and Quality Assurance (QA) team's service operation.
- Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.
- Develop and maintain NAS configuration and management systems and processes on a project basis.
- Collaborate with Product and Service teams to administer post-sales support for customers.
- Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
- Coordinate and manage assigned projects, including product certification, PoC, and RMA cases, among other responsibilities.
- Perform system configuration, testing, and evaluation.
- Develop system engineering plans and procedures.
- Address technical documentation and maintain the process and quality of document launches, such as white papers, etc.
Location: Melbourne-based