4/16 客務部經理 Front Office Manager (帛琉老爺大酒店)
- 台北老爺_老爺大酒店股份有限公司
- 旅館業
- 帛琉
- 5年以上
- 專科
■Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. ■Attends Daily Briefing, Department Head Meeting and necessary meetings. ■Overall responsible and accountable FO operations, under the direction of the Rooms Division Director for the efficient overall day to day operations of the hotel whilst on duty. ■Maintains the highest standard of accommodation, guest service satisfaction. ■Responsible for engendering team spirit, good leadership and motivation to all colleagues. ■Assist in solving of any guest concerns, complaints, damage control and prevention. ■Assist prepares revenue, budget and assists in monthly occupancy forecasting, cost saving measures and cost effective expenses. ■Assist in the preparation of the Annual Business Plan for Rooms Division for annual presentation too. ■Develops the skills and effectiveness of all Front Office employees through the appropriate training, coaching, and/or mentoring, potential career success and recruitment ●監督並協助編制和更新櫃台的操作手冊。 ●參加每日簡報、部門主管會議和必要的會議。 ●在客房部協理的指導下，有效地維持及負責飯店整體日常運作。 ●保持最高標準的客人服務和滿意度。 ●負責培養團隊精神和激勵同事。 ●協助解決客人的問題和客訴。 ●協助準備營收、預算，並協助進行每月住房率預測、成本節約措施和成本效益支出。 ●協助準備客房部的年度計畫，以便進行年度彙報。 ●通過適當的培訓、輔導和/或指導，發展所有前檯員工的技能和效率，潛在的職涯成功和招聘。