1. 管理公司在不同社交媒體平台上的社群帳戶,包括但不限於 Facebook、Discord, Reddit, Line…等,及時回覆用戶的評論、問題和私信,確保用戶得到及時、專業的回應。
2. 維護積極的互動環境,鼓勵用戶分享他們的看法、建議和經驗;策劃社群活動,提高用戶參與度。
3. 監測社群平台數據,進行分析,了解用戶行為,提出改進建議,不斷優化社群運營策略。
4. 協助管理部分KOC,培養普羅森忠誠用戶
5. 及時應對可能影響品牌聲譽的負面評論和信息,有效解決和緩和危機。
資格要求:
1.良好的英文溝通能力
2.對3D列印有熱誠,會花時間精進自身的3D列印技巧
3.熟悉主流社交媒體平台,對社交媒體的運作和最新趨勢有深入理解。
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1. Manage the company's community accounts on various social media platforms, including but not limited to Facebook, Discord, Reddit, Line, etc.
2. Respond promptly to user comments, inquiries, and private messages, ensuring users receive timely and professional responses.
3. Foster a positive interaction environment, encouraging users to share their opinions, suggestions, and experiences; Plan and execute community events to enhance user participation.
4. Assist in data collection, research, and analysis to understand user behavior.
5. Assist in KOC management and growing network of loyal customers that support Phrozen
6. Address negative comments and information promptly to mitigate potential impact on the brand's reputation; effectively resolve and alleviate crisis situations.
Qualifications
1. Excellent English communication skills and able to communicate in Chinese properly
2. Enthusiasm for 3D printing and a commitment to improving personal 3D printing skills.
3. Familiarity with mainstream social media platforms, with a deep understanding of social media operations and current trends.