• Work closely with line management, and follow enterprise architecture and standards to build, manage and maintain IT infrastructure systems of Bora Group. Mainly focus on Servers, Systems, and Storage like Windows Active Directory, Microsoft Exchange, VMware System, Storage, and Backup solution in particular.
• Troubleshoot Servers, Systems, and Storage related problems.
• Perform maintenance, sustainment, and operational activities for Servers, Systems, and Storage using best practices in an MS Windows Active Directory and VMware environment.
• Support operational Security administration including PA Firewall administration, client and security agent administration, vulnerability scanning remediation, review security events, and perform analysis on detected or escalated events.
• Act as an escalation point for advanced or difficult user IT requests and provide level II support to other helpdesk technicians within SLA. Actively assisting in providing level I support when requests/service ticket volumes are high.
• Maintain other ad-hoc IT infrastructure technologies required to maintain smooth business operations
• Perform Infrastructure qualification activities, testing, and change controls.
• Support IT internal/external audit or FDA/TFDA/EU inspection activities.
• Work with vendors and purchasing to execute procurement of IT equipment, components, and facilities requested by users according to the Bora procurement process.
• Coordinate vendor activities to ensure that the current and future operational requirements and project needs are in alignment with IT goals.
• Support and execute general IT administration tasks, including but not limited to user account administration/user-requested procurement of IT equipment, components, and facilities and/or process follow-up and account security administration.
• Other assignments from line management to achieve team performance and good service delivery.
Location: The place of work is in Zhunan Town, Miaoli County. The company is Bora Pharmaceutical Zhunan Site(益邦製藥)