Customer Engineer
• Are you looking for a role that utilizes your passion for technology?
• Are you interested in receiving unrivalled training?
• Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.
We need individuals that:
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
Technical Expertise Required
Active Directory – Identity and Access
Identity and Access Customer Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Windows Active Directory Enterprise Solutions. Experience working with identity products like Microsoft Identity Manager, Active Directory Federated Services, Azure AD Connect or Azure Active Directory would also be beneficial.
While our key relationships are typically with our customers’ 3rd/4th line Windows infrastructure support teams, Identity and Access Customer Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The role requires depth knowledge in a number of the following technology areas:
• Active Directory Domain Services
• Active Directory replication and performance Skills
• Strong Active Directory troubleshooting skills and experience
• Experience in Active Directory Disaster Recovery
• Group Policies implementation and design and troubleshooting
• Security and Administration of the Active Directory environment.
• Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc.
The following areas may also be beneficial:
• Active Directory Scripting technologies
• Active Directory Monitoring Tools
• Microsoft Identity Manager
• Active Directory Federated Services,
• Azure AD Connect
• Azure Active Directory
• Microsoft365
