6/12 維修技術員(宜蘭利澤)

鼎翰科技股份有限公司

電腦及其週邊設備製造業

宜蘭縣五結鄉

1年以上

專科

1.生產線不良品維修及記錄維護。 2.與作業員或品檢員溝通理解不良品狀況，俾作為產品維修或異常分析之參考。 3.定期匯整產品異常狀況，協同相關單位檢討分析並追蹤處理。

0~5人應徵

6/12 Application Engineer 應用工程師

鼎翰科技股份有限公司

電腦及其週邊設備製造業

新北市新店區

經歷不拘

大學

About the job : Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects. Responsibilities: - Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects. - Collaborate effectively with internal relevant departments for the solution. - Collect and report the customer feedback and market competitor info - On-site support key customers to resolve the issues. - Technical training/partner events for Sales and partners. - New project product ECAT testing according to user experience.

0~5人應徵

6/11 技術服務工程師

綠易股份有限公司

電腦軟體服務業

新北市新店區

2年以上

大學

我們目前主要致力於一個供應鏈雲平台開發與運營(混合雲架構)，目前平台上已獲2萬家以上國內外企業使用，當前體系及流程中，需要有與客服併行服務客戶的技術功能人員，以補強現在技術維運部須處理的維運問題，希望有興趣在企業軟體產業發展的伙伴加入。 1. 進行客户端系統安裝部屬與備份管理 2. 進行客戶端系統監控與異常處理 3. 與客服一同應對來自客戶的一線技術問題，並將問題反饋至開發團隊 4. 協助編寫客戶系統技術文件 5. 建立客戶端技術作業流程 6. 客訴案件處理