MAIN PURPOSE
The Senior Watch Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of ALS at all times with client satisfaction being his/her utmost goal.
KEY RESPONSIBILITIES
• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds monthly / yearly turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying ALS’s respective guidelines
• Engage in CRM-activities such as prospect follow-up on a daily basis
• Handle customer service requests and respective processes
• Know ALS’s history, products and partnerships as well as the watch industry
• Deliver outstanding client service and treatment to make a clear difference vs. competition
• Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global ALS visual merchandising standards
• Act as the key holder and a role-model to sales associate in the absence of the Managers
• Responsible for a championship role; visual merchandising, customer service, CRM, stock or other
