Job Summary:
The primary role of the IT/AV Technician is to oversee a consistency of service in supporting the use of AV equipment during teaching, student learning, presentations, meetings, and events. A key aspect of this role is the collaboration with end users and stakeholders, focusing on providing AV solutions that meet the school’s educational, programmatic, and communication needs. The AV technician is also responsible for the overall management of AV-related equipment, which includes supervising/conducting repairs and regular maintenance, ensuring equipment reliability and effectiveness, and maintaining a catalog of AV inventory.
Key Responsibilities:
- Supervises the IT/AV assistants to ensure that daily support is prioritized and that they have clear and consistent information to complete tasks/projects assigned.
- Leads the issuing of all AV equipment and maintains the asset database documenting loans, technical tasks, and repairs.
- In collaboration with the IT team provides schoolwide classroom support of all AV resources. Documents procedures and independently develops instructional materials.
- Supervises and manages the consumable resources for all school wide AV systems and stakeholders to ensure that daily operation needs can be met.Provides budget data and analysis of consumable utilization. Acts as Office Manager for all AV operational items.
- Serves as the primary anchor and liaison for project planning and communication — school wide. Responsibilities include booking external resources, budget awareness, and communication with the IT operational team. Makes recommendations to streamline workflow, setup, and equipment utilization.
- Supervises, documents, and manages the preventative maintenance program of all AV resources to ensure system integrity and performance optimization (batteries, signage, replacement parts, etc.)
- Collaborates with the Theater Office and Video Production Specialist to plan and set up the IT/AV system for school physical and virtual events. Utilizes judgment to ensure that schoolwide events utilizing AV resources are successful.
- Collaborates with the IT office manager and works with local vendors to ensure repair and maintenance of all AV resources. Maintains budget overview of repairs, warranties, and maintenance coverage contracts.
- Trains students/faculty/staff on the care and use of AV equipment.
Selection criteria:
- Five years’ experience of customer-service experience required, experience in media-related equipment/systems and supervisory preferred
- College degree (media production preferred)
- Communicate effectively in Mandarin and English
- Have knowledge of various AV systems/devices including digital still cameras/digital video cameras/web cameras with accessories, audio recorders, projectors with management system, document cameras, interactive displays, sound systems (analog/digital mixers/amplifiers/microphones/PA) video/audio matrix, playback devices (DVD/Blue-ray/Apple TV,) digital signage system, Jamf Pro
- Be an analytical thinker with the ability to make sound judgments independently
- Have effective planning, organizational, problem-solving, and time-management skills
- Be able to prioritize tasks when dealing with multiple, unexpected, and ad hoc demands
- Demonstrate a strong orientation towards customer service
- Be able to collaborate with stakeholders to provide solutions when an AV-related need is raised
- Be able to lead the AV team in providing f friendly, reliable, timely, and quality service
- Have a commitment to and ability in managing, mentoring, and supporting a team of IT/AV assistants
- Be self-directed with the ability to work independently
- Be a team player who works well in shifting and demanding situations
- Demonstrate achievement, flexibility, and a willingness to learn and help others
- Have some flexibility with working hours to meet operational requirements
Working Hours: 07:30AM to 16:30PM
