RADO Slogan:若能想像,即能實現
Main Responsibilities:
To oversee and ensure the achievement of a profitable, efficient and effective of Brand retail network and its development covering all existing corporate stores based on Brand strategies and objectives.
*Sales Management
Oversee and ensure the sales target achievement.
Plan and achieve the overall profitability and expenses control of the corporate stores operations as per sales and inventory strategies.
Formulate and maintain the annual budget and the revised forecasts for the whole retail operations in line with the Brand mission.
*Personnel Management & People Development
Hire quality people, coach and provide training
Assist ROE to update training materials giving training to retail staff and wholesale key account customers.
Monitor and motivate ROE, Shop Manager, Counter Chief, and Sales to achieve sales target and company goal, both quantity and quality targets.
To set up KPI to efficiently evaluate performance of all retail staff.
Regular staff performance review, rotate plan and feedback to Brand Manager.
Communication with Sales, Counter Chief and Shop Manager in compliance with Brand HQ guideline and strategy implementation.
Enhance people devel opment through training, special assignments, event supports; subsequently promote qualified staff to encourage continued improvement.
*Retail Strategic & Network Development
Assist BM to plan and execute retail distribution for the brand in terms of no. of POS, location, and corporate store.
Assist to evaluate possible location for POS relocation or new opening.
To plan and conduct retail trade promotion for stores with marketing team.
Assist BM to prepare LNR/CER proposal for new project.
*Customer Service and Client Development
Manage brand customer care to oversee customer service standards and monitor CS procedures from operational level.
Maintain corporate store lease contract & condition.
Build up good relationship with landlords and management of department stores. Be a communication window with department store manager for event or promotion execution.
*Inventory Management & Operational Management
Monitor inventory and sales status for product allocation.
Prepare, review & ensure implementation of the standard operations procedure & guideline.
Ensure the expenses are controlled in line with budget