L&D Manager coordinates and organizes a range of development activities that contribute to the attainment of the Company’s performance standards and Hotel Goals. The individual is responsible for conducting systematic analysis of the Hotels training needs and deliver relevant learning plan.
Responsible to develop Capella Taipei's Core Learning, Operational Learning, Peofessional Learning, and Colleague Development programs.
1. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Ensures and provides flawless, upscale, professional and luxury guest service experiences.
2. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources.
3. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.
4. Manages an effective Learning Coaches program:
a. Responsible for an indirect reporting relationship with the Learning Coaches, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
b.Trains new Learning Coaches when required and regularly coaches and develops Learning Coaches in their role and responsibilities.
5. Be the Champion in providing expertise knowledge to drive high colleague performance through effective communication on the importance of continuous training and the need for professional development.
6. Collaborate and ensures that the relevant department heads review learning needs of their team members, determine performance gaps, and advise on actions that are likely to meet those needs.
7. Keep updated on the latest industry trends and actively seek opportunities to curate the best talent and learning development practices
8. Collaborates with Director of Human Resources to ensure succession planning exercise is conducted annually.
9. Provide effective performance feedback through colleague recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
