Customer Success Partner - 高雄 (南區)
- 高雄市左營區
- 3年以上
- 大學
*** Please submit your application via - https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taiwan/XMLNAME--Dia--Customer-Success-Partner---_202409-122766 Role Purpose: Reporting to the Customer Success Lead, the Customer Success Partner for Southern and Central Taiwan is responsible for delivering exceptional customer experiences within pathology laboratories while driving business growth in the assigned territory. In this role, you will lead the development and execution of account sales strategies across the product portfolio, including but not limited to pathology, molecular lab, and sequencing solutions. Collaborating closely with internal and external stakeholders, you will utilize key account management, distributor management, and innovative customer engagement strategies to retain existing Roche customers and expand into new accounts. Role Scope: Delivers Excellent Customer Experiences and Business Results: Implement effective sales strategies and initiatives to achieve or exceed sales and profitability targets within your assigned area. Build long-term value-based relationships by continuously uncovering customers’ changing needs, improving customer experience, and anticipating new business opportunities through creative solutions/products. Build credibility with customers and other stakeholders at various levels by demonstrating business acumen, professional expertise, confidence, and effective communication. Identify and develop business opportunities within the area of responsibility, collaborating across teams to ensure attainment. Implement a sales management process to assist the team in identifying and prioritizing customers and prospects. Partner with customers and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer happiness. Plan the entire sales journey and adapt selling strategies/tactics to customers’ stages and styles of adoption. Key Account Management (for selected accounts): Define a framework to analyze, plan, and govern key accounts in a structured way. Build actionable strategies in collaboration with internal and external stakeholders. Improve relationships with key stakeholders to identify growth opportunities for upselling and cross-selling. Positively impact opportunity conversion and forecasting. Distributor Management: Develop and maintain strong collaborative relationships with distributors to identify and assemble new opportunities, maintain and expand the customer base, and drive business growth. Achieve financial targets related to distribution management programs. Conduct business in full compliance with Behaviour in Business and Behaviour in Competition standards.