酒吧領檯/帶位員迎接及歡迎顧客進入餐廳。負責餐廳預訂、座位排位及引導顧客就座。
1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。
2.接聽電話並接受訂位，詢問並記錄顧客的喜好或任何特殊需求/慶祝活動，將此資訊分享給廚房人員或主管。
3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的用餐體驗。
4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
5.了解各項酒店產品、各餐廳菜單及促銷活動。積極推銷各式優惠，盡可能提高酒店的營收。
6.關懷候位的顧客並向他們介紹酒店服務和周遭景點的相關資訊。
7.依照現場營運狀況、餐廳規定以及指定保留席的需求，控管餐廳的人潮以確保順利營運。
8.引導顧客就座後，將相關資訊交接給領班。
9.積極傾聽並回應顧客的詢問、疑慮和需求。
10.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。
11.確保餐桌擺設正確，每個座位前都有餐巾、乾淨的餐具及標準餐桌擺設中所需的各項物品。
12.執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。
The Annex Bar Host/Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations and assigning and seating guests to the table.
1. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2. Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.
3. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide the highest level of dining experience.
4. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
5. Be the champion of hotel offerings, all outlet menus, and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel.
6. Engage guests in waiting with regards and provide more information on the property services and area attractions/offerings.
7. Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.
8. Escort and seat the guests at their table before handing over to the station Captain.
9. Actively listen and respond positively to guest questions, concerns, and requests.
10. Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc.
11. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
12. Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.
