【What is Uber Direct】
Uber Direct help businesses meet the high demand for delivery as well as unlock further economic opportunities for drivers now and beyond. With Uber Direct, businesses can now use Uber's network of drivers-partners to move goods within their supply chain, between locations and into the hands of their customers.
【About the role】
You will be managing, supporting, and monitoring a wide variety of projects, along with ensuring operational excellence and customer experience for our Uber Direct customers.
【We are looking for】
This operations-driven role calls for a candidate who is analytical, excellent in execution, skilled in project management, passionate about what you do, and ready to roll up your sleeves anytime.You need to love solving problems and breaking down barriers to help improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements, and help in the creation of efficient processes.
【Responsibilities】
- Manage daily support operations, metrics excellency and customer experience policy implementation
- Collaborate with stakeholders, including internal and external service providers to drive efficiency and continuous performance improvement
- Conduct data analysis and provide insights to surface customer voice and pain points, and process optimisations that drive improvement
- Support project management for various project initiatives to improve customer experience
- Deliver recommendations to business owners and central teams on policies and process improvements
【Requirements】
- Proficient in English and Chinese
- Communication & Stakeholder Management
- Execution Excellence, Teamwork & Inclusivity
- Business Acumen & Problem Solving
- Ability to analyze data(SQL/Python are plus), identify trends, relationships and to present
【Salary】
NT50,000-60,000 + monthly bonus