House Butlers provide a warm, efficient, personalized, and discreet service for all our designated guests from point of reservation, pre-arrival, during the stay as well as maintaining an effective relationship with guests after departure to encourage them to return. As a House Butler you will take full ownership of each request from a designated guest. The requests will be facilitated by working closely with key departments such as In-Room Dining, Concierge, Guest Relations, Reception, Housekeeping, Reservations and Sales, and all necessary auxiliary departments to deliver guest requests.
•To ensure incoming guests are contacted at least three days prior to arrival for pre-arrival preference check and set up, offer outlined services during guests’ stay, and follow up with a post-stay check.
•To ensure awareness of the arrival details, and make all necessary prior arrangements requested by guests.
•To proactively seek guest preferences, update, record, and at all possible, fulfill them.
•To provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience
•To stay current with developments and procedures in the hotel by attending daily Front of House or daily briefings and arrival meetings
•To handle guests incoming and outgoing correspondence, (facsimile, messages, e-mail, etc.)
•To establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data
•To have the knowledge and hands-on experience to perform the in-room check-in and check-out services.
•Have full knowledge of housekeeping standards to assist and perform the final checking of the room prior to guest arrival, and the daily checkup of the room after room attendant has completed the daily cleaning to ensure guest preferences are met.
•To coordinate the social or business itinerary of all Suite guests.
•To assist in handling guest calls and acting upon them in a professional & courteous manner.
•Communicate all guest compliments, comments, observations, and complaints to relevant departments and ensure follow up.
•To contact the guest after departure for satisfaction check and feedback to enhance the overall experience in the future and offer as the point of contact directly for future bookings.
•To ensure good maintenance in all Suites by doing regular walk arounds and inspections while working closely with other departments as needed, to include initiating repair orders.
•To maximize the revenue and occupancy of all Suites.
